The Russian tour operator canceled 400 Belarusian tours. There are tens of thousands of euros
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In the midst of holidays in the world of tourism, a scandal breaks out. First, the largest Russian tour operator, Natalie Tours, canceled the company's charter flights to Spain. The Belarusians had to correct their plans because the company has a representative office in Minsk and other Belorussian cities, organizes tours of the most popular routes – Spain, Greece and Turkey, Egypt, Bulgaria, Thailand.
Due to ] financial disagreements the Spanish partner of the company W2Meet stopped the cooperation and proceeded to the cancellation of the orders. In order not to create additional problems, it was decided to stop the charter flights to Spain and to give up the seats in several directions, explained the head of the company Vladimir Vorobyov [19659002] Read also
On the night of July 5, 62 people returned to their homeland. Some tourists have had accommodation problems: hotel bookings were not paid
– As explained at the meeting of the director of the Ministry of Sport and Tourism of Belarus, Olga Vyshinskaya all possible measures are taken to bring tourists back to their homeland. Director of the Republican Union of Tourism Organizations Valentin Tsekhmeister. – Now (July 5th – Ed.) In Spain, there are 89 Belarusian tourists. There are problems, because hotels and hotels do not deal with partners, but with customers, asking them for money for accommodation. And the person is obliged to go home or pay for the hotel again. In general, problems are solved calmly.
Then there were other exciting news from the company: "Natalie Tours" cancels all tours in all directions from July 4 to September 30, 2018 inclusive, the decision [19659006] "unfavorable development of the situation with the hosting partners". The Belarussian representative office of the company has sold 400 towers for this period. Now, tourists should either give back money for a missed vacation, or offer another tour
– In connection with the charter problem, people refuse to replace the tours, demanding a monetary compensation. And we are talking about tens of thousands of euros! – continues Valentin Tsekhmeyster. – The compensation process will be conducted according to the procedure established by law. The tourist must contact the place of purchase of the tour, ask to terminate the contract and return the funds. How long it will last depends on many circumstances. In this case, those who have bought a tour in Belarusian travel agencies are protected by our legislation. It is more difficult for those who have applied directly to the Russian representative office of "Natalie Tours" or purchased a ticket from questionable agents. In this case, the return of funds is more problematic and occurs in court.
The cancellation of the "Natalie Tours" tours is reflected in the Belarusian tourist services market.
– The credibility of the domestic tourist business is undermined. Belarusian travel agencies are sometimes reluctant to implement another product, explains Valentin Tsekhmeyster. – They easily sign contracts and fall into a certain dependence vis-à-vis the Russian tour operators. According to our legislation, the travel agency has the same responsibility as the tour operator, and tourists ask for compensation for a travel agent who does not have a lot of money.
Sky Fly Travel will cancel trips to Egypt on July 6
Tours canceled and Belarussian company "Sky Fly Travel", whose main specialization is charter flights to Egypt.
– We have taken all possible measures to save tourists on canceled flights. But we must cancel all flights booked with departure in the period of July 6 and beyond. With canceled reservations, a 100% return of funds will be made, – indicated on the website of the Republican Union of Tourism Organizations
The Belorussians waited 24 hours for the departure of Kiev
Difficulties with flights and transfers of Belarussian tourists to Kiev and other international airports occurred on Saturday, June 30. As stated by the Ministry of Foreign Affairs, the flights of the airlines BravoAirways and AndaAir have been canceled and delayed. Tourists for several days could not fly to Alicante, Lublin, Tunisia, Tirana, Sharm el-Sheikh, there were constant delays in Antalya and Batumi. According to BravoAirways, the airlines were able to return to the regular regime only on 3 July.
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