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The management of one of the largest tour operators in Russia, "Natalie Tours" in Khabarovsk, promises all its customers to return the money already paid, but canceled by the company because from difficult financial situation of the good. This was reported to the correspondent of IA "Khabarovsk Territory today" by the director of the Far East branch of the travel agency Maxime Stepanov.
– The problems of "Natalie Tours" have already affected the Far East. But these customers, whose tours are canceled, in the Far East orders a hundred. We will return the cost of tour packages. Customers should contact the agencies where they purchased our packages. There you have to write a request in an arbitrary form for a refund. The agency is already writing us a letter, that we are asking for such an order to make a comeback. The problems should not arise, it's not bankruptcy, a slightly different story, "badured Maxim Stepanov.Those who bought travel tickets over the Internet, in the Khabarovsk office are asked to request a refund in Moscow. "Natalie Tours" has not recently carried out charter flights from the cities of the Far East.All organized tours were sold here with a transfer to Moscow.
IA "Khabarovsk Krai Today" has previously reported that "Natalie Tours" will cancel all confirmed customer visits until the end of September.After the tour operator's refusal to hire programs for popular seaside destinations The head of "Natalie Tours" explained the troubles of his company by the decline of the tourist flow abroad because of the Cup of world that is held in Russia. Cooperation with the company was stopped by the Spanish W2Meet, which led to the disruption of accommodation of Russian tourists in the hotels. In addition, Natalie Tours has debts to other partners. Rosturizm created an interministerial operational headquarters as part of the suspension of the "Natalie Towers". He will monitor the situation and work to protect the rights of tour operator customers.
The situation with the cancellation of paid tours "Natalie Tours" took control of Rospotrebnadzor and its branches on the ground.
– The Federal Service for the Supervision of the Protection of Consumer Rights and Human Well-being has promptly opened a telephone hotline on consumer rights for emergency and emergency badistance compensation for losses, said the press service . Rospotrebnadzor administration for the Khabarovsk Territory and EAO. – Rospotrebnadzor draws the attention of consumers on the fact that "in accordance with legislation, the obligation to repay the money paid by the tourist is imposed on the organization that has insured the liability of the tour operator or the organization that provided the bank guarantee. In addition, the consumer has the right to demand compensation for losses incurred due to the provision of services of insufficient quality. If consumers are denied legitimate claims, Rospotrebnadzor is ready to take legal action in court to defend their rights
Victims can call the regional office and the FBU "Hygiene Center and D & # 39; Epidemiology ":
8 (4212)) Between 9:00 am and 1:00 pm (1945-9003) 8 (4212) 27-18-82 (2 pm to 4 pm) 8 (4212) 30 – 25-70 (10: 00-13: 00 and 14: 00-17: 00)
Residents of the region may contact the territorial management and consultation departments of the Health and Safety Center. Epidemiology of FBU in Khabarovsk Krai at the following addresses and phone numbers:
in Komsomolsk-on-Amur tel. 8 (4217) 54-00-98 54-49-74. Point of consultation: st. Sevastopol, 60 years old, mode of operation: Mon-Fri from 8 am to 3 pm, tel. 8 (4217) 54-66-39 ;
to Vanino by phone. 8 (42137) 7-09-11. Point of consultation: Vanino village, per. Quiet, 5. Hours of work: Monday to Friday from 9:00 to 16:00, tel. 8 (42137) 72-8-75.
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