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- Boeing's CEO said the company "is humiliated" and "learns" in an open letter to Ethiopian Airlines and the wider aviation industry after two fatal accidents involving their 737 Max jet planes.
- Dennis Muilenburg said Boeing would work "to win and build the confidence of the sailing public," as countries and airlines stopped the planes after two people collapsed.
- Accident investigations would have focused on the 737 Max software, which would have revealed malfunctions and forced aircraft to sink into mortal danger.
Boeing's CEO has issued an open letter to Ethiopian Airlines and the wider aviation industry, claiming that his company is "humiliated" and "learner", while investigations into two fatal accidents involving his aircraft are focused on their software.
Dennis Muilenburg wrote on Tuesday that the company had "thought about the loss of lives and its impact on the world's population and the aerospace industry" after two fatal accidents involving a Boeing 737 Max over a five-month period .
A Lion Air 737 Max plane killed 189 people on board during its crash in October 2018.
Earlier this month, the 157 people on board were killed when a 737 Max operated by Ethiopian Airlines also crashed. Investigations into both accidents are ongoing and would focus on Boeing's software systems.
Read more: The Department of Justice reportedly summons Boeing to appear in a criminal investigation involving the 737 Max
"Everyone involved has had to deal with unimaginable pain, we are humbled by their resilience and inspired by their courage," Muilenburg said.
Mr. Muilenburg said the company would work with customers to "earn and strengthen the confidence of the air public in us every day".
He added, "We are all humbled and learn from this experience."
Countries and airlines have decided to stop planes, and some countries are now turning to Airbus, its European rival, to execute orders worth billions of dollars.
Aircraft software review and pilot training
Muilenburg's letter was published the day before Congress questioned the acting head of the US Federal Aviation Administration (FAA) on how the aircraft were allowed to fly.
Meanwhile, leaks from the official 737 Max crash investigations have pinpointed the aircraft software.
According to the New York Times, an automated system known as the Maneuverability Enhancement System (MCAS) is at the center of investigations into how both planes crashed after being forced to stumble.
The software is designed to prevent stall by tilting the aircraft down. But, according to reports, Lion Air and Ethiopian aircraft were forced to make unnecessary dives that ended in a crash: the Lion Air flight into the sea and the Ethiopian flight to land.
Read more:Europe and Canada investigate the Boeing 737 Max themselves rather than trust the United States – another apparent rebuff of US regulators
The simulations consist of determining how the accident of Lion Air could have occurred. It was found that there were only 40 seconds left for the pilots to override the system and stop the dive in case of failure, reported the Times.
Separate reports suggest that the pilots were not fully equipped to deal with such a situation.
A report from Reuters, citing sources of investigation, indicates that Lion Air pilots were left looking for the aircraft manual to try to find a way to keep the aircraft safe. 39, aircraft under control before the accident.
The plane crashed the same day and the crew solved the problem. But this information was not transmitted to the accursed theft.
The Times also reported that Lion Air pilots had repeatedly hit a rebalancing switch to save the plane, unaware that they needed to take three more steps.
Boeing should launch a software update to give pilots more control over the MCAS and make it less likely to malfunction.
Read more:Boeing would be about to complete its 737 Max software update
CEO Tribute to Ethiopian Airlines
Muilenburg paid tribute to Ethiopian Airlines, calling it "a pioneer and leader in our sector", "with a reputation for service and safety".
He added that the crews of the airline continued to "serve the traveling public with distinction and professionalism" and that "this tragedy does not define the Ethiopian – and does not define the aviation sector nor our lasting relationship with their team ".
"We have worked closely with the Ethiopian team to express our deepest sympathy to the families, friends and communities of the passengers and crew."
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