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Some Borderlands 3 players lose their game progress after using the cloud backup feature, according to social media posts reported by IGN. (Polygon encountered similar problems when reviewing the game.)
Epic Games – who runs the Epic Games Store, where Borderlands 3 is sold exclusively for PC – a fix was released Monday afternoon to solve the problem of cloud backup which, according to some players, suppresses the progress of the backup. Although the bug may not be fully corrected, the publisher 2K Games and the developer Gearbox Software are aware of the problem, which has been described on the Epic website: Players using cloud backups for Borderlands 3 should display a pop-up window to resolve any conflict between backup states, according to the help page. The team apparently identified a bug that prevented the pop-up from being displayed, which would overwrite cloud backups.
The lost progress is "unrecoverable", according to the information on the help page.
"We understand how frustrating this is for those affected, so we are working with our Epic partners to monitor the situation and ensure that the problem is fully resolved," said a 2K representative in Polygon. . "We are listening to our community and our players and we will continue to do everything in our power to ensure the best possible experience for everyone."
The problem only concerns cloud backups for PC drives. Many posted on their social networks their experience, with several players having reported losing up to 12 hours of progress in Borderlands 3. Other players took the Borderlands 2 forums on Steam to discuss game performance issues. (Epic Games Store does not have a forum.)
Borderlands 3 was released on PlayStation 4, Windows PC and Xbox One on September 13th.
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