This conversation with MoviePass on Twitter shows how frustrating his customer service can be

MoviePbad is known to be a cheap moviegoing subscription service – but it is also known for its terrible customer service.

Whenever MoviePbad posts a meme on social media, what it likes to do, comments on the post of frustrated users usually refer to MoviePbad's poor client service. Whether users who complain about the application, or do not receive a card in the mail after months, MoviePbad social media messages usually return.

I am a regular MoviePbad user and use the service to go to the movies month. It 's convenient and it saved me a lot of money. But I recently met poor MoviePbad customer service, and it was a frustrating but comical experience.

Here's what happened: The week when "Incredibles 2" arrived in theaters, MoviePbad users encountered an error. they could not check in a movie. For those unfamiliar with the operation of the service, users will record in a movie at the appropriate cinema on the app and then use their MoviePbad card to purchase the ticket.

The Twitter MoviePbad said: that the problem has been solved. But my girlfriend and I did experience anyway, and we could not check for "Incredibles 2." If there was an update, we did not see it, and did not really have time to solve the problem. I had waited 14 years for "Incredibles 2." I would not wait any longer.

We paid from our pocket, which is good. But MoviePbad always encourages people to ask for a refund. So I tweeted my problem, and they told me to send them a message.

Here's how it happened:

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The conversation started well. MoviePbad immediately answered me and asked if I could tell them my email address. I did it, but a few days pbaded after that.

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When I followed after not having heard of MoviePbad for a few days, they answered me and asked me for my phone model and my operating system . It was a strange request for me, but I'm sure there was a reason for it.

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What happened next was that things were frustrating. MoviePbad asked for more details about the problem I had encountered, which is good. But it seemed that they were blocking me. I told them my problem, and it's not that complicated. I was not able to register for a movie, which is a common problem for users. But it's not so much that they asked for more details, which is a reasonable request – that's what happened next which was really frustrating.

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MoviePbad told me that he was "aware" of a problem on July 6, but I had started this conversation in June. There is obviously not much communication between the social team of MoviePbad, and for that to be even more apparent, they asked me to report my problem on the app!

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If I had to send a message on the app, why did I participate in this conversation on Twitter? Why ask my e-mail and phone operating system if they were just going to tell me to go to the app? I expressed my dissatisfaction, and MoviePbad responded with this:

There is obviously a lack of communication going on at MoviePbad about the customer service strategy. It seemed like I was talking to several people throughout my conversation, which would make sense if there was a social service / customer service team. But no one seemed to communicate with each other – or just scroll through the conversation.

Needless to say, I do not even know if I will try to get this refund at this point.

If you have a horror story of MoviePbad customer service, contact the author at [email protected]

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