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The Barker family was installing in its Airbnb in Cork, Ireland, another leg of their 14-month journey in Europe, when she discovered something unsettling.
On the ceiling of the living room, hidden in a detector, was a camera.
The family, residing in New Zealand, said they confronted the owner and complained to Airbnb, triggering a one – month saga with the company that caught the attention of the world. Only this week, after 33 days and stays of 10 other "unsuspecting" customers, Airbnb has removed the list and its problematic host, wrote Barker on Facebook.
"The security and privacy of our community is our priority," Airbnb said in a statement on Saturday. "Airbnb policies strictly prohibit hidden cameras in lists and we take reports of violations very seriously.We removed the host from our platform.Our initial treatment of this incident did not respect the high standards we set ourselves and we apologized to family and the total refund of their stay.More than half a billion visitors have been registered on Airbnb listings to date and the negative incidents are incredibly rare. "
The Barkers, a team of two adults and five children, found the camera only because Nealie Barker's husband, Andrew, works in information technology. He connected his phone to the WiFi network and noticed a device called "IP camera", reported Stuff, New Zealand.
"He scanned the ports on this device and found the live video stream," Nealie Barker told Stuff. "We were all watching each other on his mobile phone."
Andrew Barker then called the owner to "ask what was happening with the fudge stick," Nealie Barker wrote on the family's blog. The host hung up, Barker told CNN. He then recalled and stated that there was only one camera in the house, the one that the family had already discovered. "We did not feel relieved by that," Barker told CNN.
The family moved to a hotel and warned Airbnb the next day, but the investigation promised by the company did not meet their expectations, Barker said in his Facebook message.
In accordance with its standards and expectations, Airbnb requires hosts to disclose all rules relating to electronic monitoring devices in their lists. In addition, appliances are prohibited in private spaces such as bathrooms and bedrooms, even if they are disclosed.
Guests must disclose to guests when they are actively recording, in accordance with the rules. Otherwise, or if customers are informed after booking, Airbnb allows cancellations and refunds. The policy states that Airbnb hosts may be subject to cancellation penalties.
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