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Starbucks is excused and opened an investigation after a Philadelphia bartender mocked a customer who has lived with a stutter almost all his life.
Starbucks spokesperson Reggie Borges told Eater that his initial response Sam's complaint was dull, explaining, "Give a $ 5 gift card no". is certainly not the way we want to handle these things … we obviously want everyone to enter our stores and have a great experience. Tan Lekwijit posted on Facebook on Sunday that he and his friend Sam went to Starbucks for a drink on June 27 when his friend stuttered while making orders.
The barista answered "Ok, Sss-sam" and, retrieving his iced coffee, found the tag marked "SSSAM", according to a friend and business school student Tan Lekwijit who reported the incident on Facebook .
Sam contacted the customer service of Starbucks who responded saying that they apologized for the fact that he "felt disrespectful" of the way his name was spelled.
After Lekwijit posted a photo of the coffee mug on Facebook Starbuck's page that the company chose to take other measures "immediately," he said.
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"Clearly, Starbucks missed the point. "It was the way you treat people with speech disorders, not how you write names," wrote Lekwijit
"Getting this treatment from service employees is unacceptable, whether it's intentional or not. "
In May, Starbucks organized training on anti-racial prejudice for thousands of American employees after a worker in another Philadelphia ] there are many people with speech disorders who are in a worse position than my friend and who struggle with self-esteem and self-confidence. "
" We want our stores to serve 39; welcoming place for all who visit and want to make sure our partners provide a positive experience ", Starbucks wrote. "We have zero tolerance for discrimination", Starbucks wrote. The Associated Press reported that the barista had been fired.
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