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A pregnant woman received a cleaning agent in a cup rather than in the coffee that she had ordered in a McDonald's from southern Alberta.
Sarah Douglas was driving her son to a baseball tournament Sunday night when she was crossing a car. through the McDonald's restaurant on W. University Drive to Lethbridge and ordered a latte.
While she was taking Highway 3, she took a sip.
"I had to immediately put my hazard lights on and spit on," says Douglas, who is 32 weeks pregnant with her third child.
"I opened the lid of the coffee and I pour that pungent smell of chemical.
She said the liquid was of a brown-water color.
The cleaning lines were still hooked to the coffee machine
She immediately went back to McDonald's and asked to speak to a supervisor.
"I showed him the coffee and he asked me if I wanted a new one, and I know of," Absolutely not, it's unacceptable. "J & # 39; I said I had to talk to someone higher and he said that he was the only supervisor at the time, and he gave me his manager's phone number . "
Sarah Douglas commissioned what she thought was a latte in this restaurant McDonald's W. Drive W. in Lethbridge (Lethbridgenewsnow.com)
She said that l & # One of the workers had told him that two cleaning lines were still attached to the latte machine, even when she brought back her coffee
. "The supervisor went to get the bottle that was hanging on it and licked it. brought to the counter, and I took a picture of it, so I knew what I was working with – what I had used to be able to talk to 811 and poison "
A call to the l Poison Control
Douglas contacted Health Link of Alberta Health Services at 811 and was transferred to a poison control center. On Monday morning, she said that she felt good, although she planned to see her family doctor as soon as possible.
Douglas also shared the documents provided by Alison Mackisey, Lethbridge and McDonald's brand leader, who showed the chemical composition of the cleaning agent that she ingested – citric acid, phosphoric acid, methyl-trimethyl-3 and 2-butoxyethanol.
Douglas said that she took a picture of the label on the cleaning solution so that she knew what to say to the check she called them. Causes serious eye irritation. May cause an allergic skin reaction. Keep out of the reach of children. Wear protective gloves / eye protection, "warns the label. (Provided by Sarah Douglas / Lethbridgenewsnow.com)
"Causes serious eye irritation May cause an allergic skin reaction Keep out of reach of children." Fluid cleaning label warns.
It should then be warned that if the chemical comes in contact with the eyes or skin, it should be rinsed for a few minutes with plenty of water.
Alberta Health Services issued a statement confirming that AHS Environmental Public Health was investigating a complaint about an incident that occurred Sunday at a restaurant in West Lethbridge.
McDonald's claims that immediate action must be taken
Dan Brown , owner of McDonald's franchise, then issued a statement saying that his team had been in close contact with Douglas and had apologized to him.
"Unfortunately, the line of supply in lai t was connected to the cleaning solution while the guest was drinking. " – Dan Brown, owner of the McDonald's franchise
" McDonald's is renowned for its safety protocols food and I'm sorry it happened in my restaurant here in Lethbridge, "he writes
. The machine was cleaned as every morning Unfortunately, the milk supply line was connected to the cleaning solution while this guest's drink was done.
He said that a health inspector had visited the restaurant and was not investigating further.
"We took immediate steps to review the proper cleaning procedures with the team and we added an additional alert." [19659007Douglbadwasworriedthatchildrencouldseethesamechemicals
Douglas said that she wanted to share her story to make sure no one else had to live the same experience.
She said that she feared that if cleaning solutions like the one used in the coffee maker were also used for juice, soft drinks or soft drinks, a child could ingest the chemicals, with consequences. more serious. a mother, I want to make sure that I have a voice and that I am heard in terms of consumer safety. "
Prior to the incident, she had never had a problem with the restaurant." She said she hoped her experience could be used as a learning tool to raise awareness. the chain to the application of appropriate procedures or perhaps improve the training of employees.
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