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The owners of Brewster, Mass., Apt Cape Cod, have closed their doors for the morning to give their employees a “day of kindness” after receiving name-calling from customers.
Owners Regina and Brandi Felt Castellano announced via Facebook that they would be closed for the morning due to the “astronomical daily influx” of customers swearing, threatening to sue and making team members cry, according to the post. They reminded customers that many of their employees – including the couple’s two children – are young and work to pay for their education, according to the New York Times.
The last straw for the owners came when a man berated a young employee for telling him he couldn’t order takeout because the restaurant wasn’t open, reports The Times.
“It’s an unacceptable way to treat any human,” the Facebook post said.
“We decided to close for the morning because we wanted our staff to know that they are valuable to us, not only as employees but also as humans,” the owners told The Hill . “Everyone should be treated with kindness and respect, no one deserves to be berated.”
After the post, the restaurant received support from across the country as other catering workers shared their own similar stories.
As restaurants continue to reopen and increase capacity after the devastating impact of the coronavirus pandemic, many are struggling to keep up with the rush of customers. However, the owners of Apt Cape Cod are hoping their actions will turn into a larger movement.
“The response not only from our own small community, but from across the country has been humbling and extremely encouraging,” they said. “And now we hope that our act of kindness towards our employees turns into a movement of benevolence for everyone.”
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