Care.com Deleted "Tens of Thousands" of Suppliers After Report Revealed Lax Control Procedures

March 8, The Wall Street Journal published a damning report on the Care.com caregiver platform, which revealed that users needed to be assessed, that it had not conducted a complete background check or audit of listed daycares on In some cases, the providers were not licensed and were even responsible for the deaths of the children in their care. In a follow-up report released today, the WSJ says the company has removed "tens of thousands of unverified lists of child care" before the release of this initial report.

The initial report stated that there had been "about 9 cases" in the last six years where a provider listed on the site had a criminal record and then committed a crime against a person they were dealing with. , ranging from "theft to child abuse". sexual assault and murder. "

the Newspaper was also able to determine that "hundreds" of listed daycares did not have the appropriate state licenses, even though they were listed as such on the site. This raised questions about the procedures put in place by the company to ensure that the centers and suppliers listed were safe for members. Shelia Lirio Marcelo, CEO of Care.com, told Newspaper at the time when such incidents were "rare but" very heartbreaking ". Following the publication's questions, the site started sending important alerts to members and notified some members of the closing of accounts.

The newspaper indicates that the site "has removed about 72% of daycares, or about 46,594 companies listed on the site", some of them being listed just days before the publication of the initial report. The company claims to have removed 45% of childcare centers and cited a different set of parameters than WSJ analysis. Care.com has not provided the Newspaper with specific numbers, and did not respond to a request for comment from The edge. We will update if we have news of them.

After the release of the initial report, Care.com began implementing new policies, stating in a repository that it would begin to implement a "preliminary screening" process before people can apply for the jobs listed. , and that it would remove business listings. had generated, but had not been claimed by their owners. He also created a new position on the board to ensure security on the site.