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Carnival said there were "two sides" in the story after one passenger claimed that his group had been banned after being found stuck in the elevator.
(IStock)
A passenger on the Carnival Cruise Line says that he and his fellow passengers are unaware of why they were banned from sailing with the cruise company after being stuck in an elevator, but Carnival says that it is not safe to drive. story has two parts.
The cruise passenger, Jacob Burrola, claimed on Facebook that he had seen the crew members "mocking" him and his comrades after a "lift line". [snapped]", Leaving them trapped inside." He also shared a picture of what appeared to be an employee taking a picture or a video through the elevator doors barely open while he and the members from his group were stuck.
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"The crew is telling passengers that an extra 45 minutes will not kill anyone after being stuck for more than an hour with sick passengers on board," he wrote, even claiming that one of the passengers was fainting in the elevator waiting to be saved.
WARNING: The video contains a graphic language.
Burrola also shared a video that appeared to show one of the crew members asking him to keep his hands away from the door and saying that it would take maybe another 45 minutes to release all the world, but no one would "die" during this period.
In a later comment, Burrola said he and his fellow passengers were "appalled" after being informed of their ban on future Carnival cruises sometime after the last day of their trip.
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Carnival, meanwhile, shared a different version of events in a statement obtained by Fox News.
"Every story always has two aspects. We had a group of guests stuck in one of our elevators last week for about 30 to 40 minutes. Our team on board was summoned to provide assistance. Unfortunately, the work took longer than expected because of the extensive damage done to the lift doors and wiring. "
The cruise line confirmed in a second statement that guests were no longer welcome with the cruise line.
"Given the significant damage done to the elevator and their behavior vis-à-vis other customers and crew, we decided that it was better that this group find another company. cruise on which to sail. "
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Burrola was not immediately available to respond to a request for comment.
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