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Carnival Cruise Line apologizes for prematurely posting information regarding health and safety protocols that should be in place when resuming navigation.
What customers should expect
Carnival Cruise Line posted on its webpage on Saturday what a spokesperson described as disclosure information required under the Centers for Disease Control’s conditional navigation order.
At the time, the representative said, “This disclosure information includes essential elements of our return-to-service plan that will continue to evolve once we receive additional guidance from the CDC. When we have a final plan, we will update our website and communicate directly with customers and booked travel agents. “
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Now Carnival tells Cruise Radio, “In our rush to keep guests and travel agents informed, we have released information that has not been finalized. As we said before, customers should expect [mask-wearing], tests, distancing and other protocols. We intend to provide more details over the next few weeks as we work to resume operations. “
What were people talking about
Almost immediately, the internet started to buzz in regards to some of the information in the original disclosure. In particular, attention was paid to a section dealing with the limitation of access to public spaces, places and activities. Without going into detail, the document spoke of spaces operating at reduced capacity and the possibility that a reservation system could be put in place for a wide range of areas and activities, including swimming pools, gymnasiums, casinos, restaurants, bars and entertainment productions. “
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For those who have followed the protocol discussions closely, none of this is particularly new. For example, the Healthy Sail Panel – established by Royal Caribbean Group and Norwegian Cruise Line Holdings – looked at these potentially problematic areas. The ‘capacity reductions,’ the report read, ‘should also be applied to all ship and terminal sites (e.g. restaurants, retail stores, casinos, lounges, fitness centers) as well as transport vehicles and shore excursions, to allow for appropriate distancing practices. “
While neither the Health Sail Panel nor any similar plan presented specifically talks about a reservation system, it stands to reason that cruise lines will need to have something in place that allows them to both control capacity and allow equal access to all guests.
As questions flooded to the Carnival Brand Ambassador’s Facebook page regarding the protocols, he thanked people for their patience as the company works to finalize the protocols. “I know it’s not an easy thing to ask, but I sincerely do it,” he wrote. “We’ll share the news and look at what we can do as a business to help you in the best possible way.”
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