Former Zappos CEO Tony Hsieh built his company’s culture around customer service and made sure it survived the Amazon takeover. Here are the 6 best quotes from his memo announcing the deal
[ad_1] Ethan Miller / Getty Zappos’ first investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while leading the online shoe salesman, allowing his employees to send flowers and cards to customers, talk to them for hours, help them order pizza and even hand-deliver particularly valuable parcels. The … Read more