Cisco announces its intention to acquire CloudCherry



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<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Improved contact center to enhance customer experience in real time with the power of cloud data analysis"data-reactid =" 11 ">Improved contact center to enhance customer experience in real time with the power of cloud data analysis

<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "SAN JOSE, California, August 26, 2019 / PRNewswire / – & nbsp; "data-reactid =" 12 ">SAN JOSE, California, August 26, 2019 / PRNewswire / –

Cisco Logo (PRNewsfoto / Cisco)

<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "News summary:"data-reactid =" 24 ">News summary:

  • Cisco intends to acquire CloudCherry * to enhance the contact center portfolio.
  • CloudCherry provides predictive analytics, detailed customer journey mapping, and sophisticated survey capabilities to customers operating contact centers in the cloud or on premise.
  • The acquisition reflects Cisco's vision of how tools and technologies collectively form a new approach to work and productivity, called Cognitive Collaboration. This new approach integrates intelligence and context into all collaborative experiences, including the contact center.

<p class = "canvas-atom web-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Cisco (CSCO) announced today its intention to acquire the privately owned CloudCherry company based in Salt Lake City, UT. CloudCherry & nbsp; is a Customer Experience Management (CEM) company that provides customer journey mapping, ready-to-use integrations and predictive analytics. sales, discounts, service changes and more, to meet customer needs and build loyalty. Together, Cisco and CloudCherry will help organizations transform their responsive service delivery contact center into predictive support and move from isolated customer interactions to consistent, engaging experiences for better business results. "Data-reactid =" 29 "> Cisco (CSCO) today announced its intention to acquire CloudCherry, a privately held company based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, ready-to-use integrations, and predictive analytics. Predictive Analytics helps contact center agents make real-time changes to their itineraries, such as cross-selling, cross-selling, discounts, service changes, and more, to meet customer needs and build customer loyalty. Together, Cisco and CloudCherry will help organizations transform their responsive care delivery contact center into predictive support and move from isolated customer interactions to consistent, engaging experiences for better business results.

<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "The new center of cognitive and collaborative contact uses artificial intelligence and machine learning, which allows agents to provide more personalized customer experiences, allows companies to use the data to the best of their abilities and extends the power of the cloud to hosted and on-premise deployments. CloudCherry's open API platform facilitates this by simplifying the way customer data is ingested from record systems, transactional data, and other data sources, all in real time. to help contact center agents close the feedback loop and improve customer loyalty and satisfaction. "Data-reactid =" 30 "> The new Cognitive and Collaborative Contact Center uses artificial intelligence and machine learning, which allows agents to deliver more personalized customer experiences, enables businesses to learn more. 39 Leveraging data and extending the power of the cloud to hosted and hosted solutions CloudCherry's open API platform makes it easy by simplifying the way customer data is ingested from storage systems. Transactional data and other data sources, all in real time, to help contact center agents close the feedback loop and improve customer loyalty and satisfaction.

<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "" We are delighted to add the leader of the CloudCherry's customer experience management technology market to our collaborative portfolio, "said Vasili Triant, Vice President and General Manager, Cisco Contact Center Solutions. "This is the next step in realizing our vision of cognitive collaboration within the contact center, delivering the most personalized and best-in-class customer experiences, while improving customer loyalty and value for life." . " "Data-reactid =" 31 ">" We were delighted to add CloudCherry's leading customer experience management technology to our collaboration portfolio, "he said. Vasili Triant, Vice President and General Manager, Cisco Contact Center Solutions. "This is the next step in realizing our vision of cognitive collaboration in the contact center, delivering the best and most personalized customer experiences, while improving customer loyalty and customer loyalty. value for life. "

Highlights:

  • The acquisition is expected to be completed during the first quarter of Cisco's fiscal year 2020, subject to customary closing conditions and required approvals.
  • At the end of the transaction, the CloudCherry team will join Cisco's contact center activities, led by Vasili Triant, Vice President and General Manager. Read the blog for more details.
  • Collaborating Cisco customers include 95% of the Fortune 500 companies.
  • More than 30,000 Cisco Contact Center customers.
  • More than 3 million contact center agents.

* Customer Analytics Technologies Inc. operates as CloudCherry.

<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "About Cisco"data-reactid =" 40 ">About Cisco

<p class = "canvas-atom web-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Cisco (CSCO) is the world leader in the technologies that have been driving the Internet since 1984. Our people, our products and our partners are helping the company connect securely and seize the digital opportunity of tomorrow. Find out more at newsroom.cisco.com and follow us on Twitter at @Cisco. "Data-reactid =" 41 "> Cisco (CSCO) is the world's leading technology provider that has been making the Internet work since 1984. Our people, products, and partners help the company connect securely and grasp the Internet. tomorrow's digital opportunity as early as today. You'll find out more at newsroom.cisco.com and follow us on Twitter at @Cisco.

<p class = "canvas-atom web-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Cisco and the Cisco logo are trademarks or registered trademarks Cisco and / or its affiliates in the US and other countries.A list of Cisco trademarks is available at: www.cisco.com/go/trademarks. "data-reactid =" 42 "> Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and / or its affiliates in the US and other countries, and you will find a list of trademarks. from Cisco at www.cisco.com/go ./products.

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