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Robot discretion
MOUNTAIN VIEW, Calif. – When Google launched Duplex, a digital badistant for phone calls, in May, some thought it was too human. Others worried that they record the conversations without their permission.
The search engine says that he worked to calm those worries.
Google declares that the robot will present itself as an automatic attendant and will warn that the calls will be recorded. Human operators will be on the lookout for help in case of any problem.
With regard to Duplex's tendency to use the "eh" and "ah" tags, Google points out that this has improved the reserve capacity of the wizard. dating by interacting more naturally with humans.
The tech giant has given details about the product during a press event in recent days, before the gradual release of the badistant in the coming months. Difficult to demonstrate that Duplex respects the principles that it was committed to respect at the beginning of June, including the development of tools offering only a social benefit guaranteeing respect for privacy [19659003"Wedonottrytodeceivepeople"warnsScottHuffmanvicepresidentofengineeringintheGoogleAssistantToproveithereproducedtherecordingofapreviousprototypeofDuplexinwhichamalevoicewithaBritishaccenttriedtomakeareservationforfourpeopleinarestaurantandfilledanawkwardsilencewitha"hello"moved
That sounded good, "says Huffman." People hung up. He was uncomfortable with the conversation. The team asked, "How do we make this more natural? By doing this at every step, we have seen our success rate increase.
Now Duplex can make an appointment in beauty salons, hotel reservations and store opening hours – the only tasks scheduled – four out of five
Traders can choose not to accept Duplex calls online, although this means that Duplex will not update business information in Google Maps after verifying data such as schedules. calls may limit what they share with institutions, such as emails.
During a test, a reporter was introduced as a restaurant clerk and refused to register the company. Google did not record the audio or video of the demonstration that would be shared.As people interact more with artificial intelligence systems, they must have clear choices about how whose they want to do it, says Huffman.
For now, Google does not plan to provide the technology to other application developers. Nick Fox, Vice President of Products and Design for Google Assistant, says it's too early to do so and Google continues to learn how his robot will interact with humans in life real.
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