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According to Ars Technica, a judge ordered Comcast to pay a fine of $ 9.1 million and to reimburse 50,000 customers, under which he would have been encouraged to subscribe to a worthless "protection plan".
In August 2016, Washington State Attorney General Bob Ferguson sued Comcast, accusing the country's largest cable operator of inciting customers to buy a "protection plan" almost worthless, without revealing its significant limitations ".
The purchase of the $ 5 per month package apparently prevents customers from paying each time a Comcast technician travels to their home to solve the issues covered by the package. But in reality, the plan did not cover the vast majority of wiring problems, according to the Attorney General's complaint. In addition, Washington State lawyers have stated that Comcast had led customers to believe that they had to take out a Service Protection Plan (SPP) to get services actually covered for free by the "Customer Guarantee". " of the society.
Image: Ken Wolter / Shutterstock
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Mark Frauenfelder
Mark Frauenfelder is the founder of Boing Boing and the founding editor of MAKE. He is Director of Research at <a href = "Kevin J. Anderson has written more than 125 books, including 52 national and international bestsellers, and has over 23 million books printed worldwide in 30 languages. was nominated for the Nebula Award, Bram Stoker Award, Shamus Award and Silver Falchion Award, and won the SFX Readers Choice Award, Golden Duck Award, Scribe Award and New York Times Notable Book, in 2012 in San Diego Comic Con, he has received the Faust Grand Master Award for Overall Achievement, he is Director of Research at the Institute for the Future, Editor-in-Chief of Cool Tools and co-founder of Wink Books. @frauenfelder.
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