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Passengers land at New York's LaGuardia Airport on March 13, 2019. LaGuardia was one of the airports affected by the computer problem. (Frank Franklin II / AP)
Luz Lazo
Transportation reporter covering the Washington Metro, buses, Bikeshare Capital, taxis and the region's road network
An IT problem causes delays in the registration of thousands of air travelers in the United States and Canada on Tuesday.
Saber, a company that airlines use for reservations, printing baggage tags and check in, was experiencing computer problems, according to airline officials, which affects the process. registration in several airports.
Saber described the problem as a "system problem" that affected some of his clients, but said normal operations would return Tuesday afternoon.
"The technical teams were immediately engaged. Customers are reporting normal operations, "the statement said. "We apologize for this inconvenience to the people involved."
Passengers reported breakdowns at major hubs, including New York's LaGuardia Airport, the San Francisco International Airport and the Fort Lauderdale-Hollywood International Airport in Florida. Passengers had to cope with long queues and many reported waiting times longer than two hours.
American Airlines officials said the computer problems lasted only briefly and did not affect the carrier's flights.
"Earlier in the day, Saber had a brief technical problem that affected several carriers, including American Airlines. This technical problem has been resolved. We apologize to our customers for this inconvenience, "said the airline in a statement.
In customer tweets, JetBlue said airline crews were about to help customers experiencing online registration issues. A call for comments was not immediately returned.
In a tweet shortly after noon, the airline said: "All JetBlue systems are being restored as a result of a temporary breakdown of Saber's systems, which has affected several airlines. We apologize for the inconvenience. Please try again in a few moments.
The passengers tweeted pictures of long lines, much frustrated at not being able to get their boarding pass. Some passengers also reported problems with carriers' websites and mobile apps.
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