[ad_1]
(Newser)
–
Consumer reports gives, and Consumer reports to take away – and this time it is Tesla who is losing. New Atlas documents the "love-hate relationship" between the consumer advocacy group and the electric car manufacturer, the former not offering its much-coveted "recommended" status to Tesla's cars, or restoring it after problems have occurred. The last vehicle to lose that CR designation: the model 3 which, despite the great enthusiasm of consumers for the satisfaction of their owners, and CR during her road tests, she misbehaved in the group's annual reliability survey. Among the problems that customers were complaining about, CR: glass defects (including cracks in the rear window), paint and trim problems, and problems with the touch screen of the multimedia information system, such as freezing and random volume increase.
"Consumers are expecting their cars to last – and not stay in the repair shop," said Jake Fisher, CR main tester, tells CNN Business, who notes that the Tesla S model lost the status of "recommended" last October due to suspension issues, while its P85D version had been "so good that it exploded Consumer Reports & # 39; rating system. Tesla's answer, in a statement: "The vast majority of these problems have already been corrected through improvements in design and manufacturing. We take customer feedback very seriously and implement improvements as soon as we hear about problems. "(But has Consumer reports asked four-legged friends about what they thought about Tesla's pet-friendly features?
[ad_2]
Source link