Internet service in mobile phones is "unstable and slow," say early users



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Mobile Internet access tests began months ago in Cuba and the first beneficiaries of the service were the workers of the Cuba Telecommunications Company (Etecsa), the customers of the postpaid services – most of them According to several sources consulted by 14ymedio .

Magda is one of the many employees of the State Communications monopoly who for weeks has been able to surf the Internet from her home. cellphone. Resident in Villa Clara province, the Etecsa worker badures that it is a test to "test how it works".

"So far the service is very slow and unstable, but some applications, like Facebook, work well," Magda told the newspaper. "Since we still do not pay anything, but we do tests, I can not say how much the navigation data package will cost."

With Etecsa employees, the official journalists also benefited from the advancement of the service. On Monday, during the concert in Havana of Puerto Rican singer Gilberto Santa Rosa, known as Caballero de la Salsa several state media journalists used the Internet service on their mobile phone.

An employee of Etecsa in Cienfuegos confirms to this newspaper that calls via the Internet and videoconferences are constantly interrupted by the drop in bandwidth. "I was making a video call via WhatsApp and I heard almost nothing, the picture froze every moment, at least we spent 15 minutes looking for a stable connection," he says.

"Although I could have also used the Wi-Fi zone, the signal arrives here, I wanted to test how I was doing with the internet service", a journalist from Cbad Habana of the Cuban capital. "I had it a few weeks ago, but it was a golden opportunity."

Since Internet service began to be tested in the mobile network, Etecsa has experienced several setbacks that have complicated the situation.

In June, a fire at a company's controller's office in Santa Clara left more than 1.5 million mobile phones discovered. According to the result of the investigation, the accident was due to a failure of certain electrical contacts of the air conditioning system.

In early June, another decision left the entire country without the Nauta service, the state portal that allows Cubans to have email accounts from their cell phones. The technological problem also affected the official dailies Granma, Workers and Juventud Rebelde

"Yes, we have had days where it does not work or it works very badly but Anyway it's a big difference to have the Internet in the mobile, because it solves a lot and avoids all the problems that go to a Wi-Fi zone, "says the journalist of Habana Cbad which includes diplomats and foreign businessmen, have also been able to contract data plans since last December The packages include the ability to use the browser and some applications

The official figures record more than 4.5 million Internet users in 2016, most of them coming from Wi-Fi zones installed from 2015 on or onwards. points managed by Etecsa with terminals belonging to the company.

This data is queried by experts who say the government includes users who connect to intranet, national email and other hosted portals. on local servers

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