Cyberpunk 2077 owners receive refunds without having to return the game ‘

Customers who accepted CD Projekt’s offer to reimburse Cyberpunk 2077 have started getting their money back – and are reporting that they have not yet been asked to return the game.

After three delays, the highly anticipated RPG released in December 2020 with a host of technical problems, especially on the last generation consoles, which even resulted in the withdrawal of the title from the PlayStation Store.

CD Projekt has committed to improving the overall experience through future updates, but also said that customers who do not want to keep the game could opt for a refund.

Several users who chose to get their money back told Vice that they had now received a refund through PayPal but had not yet been asked to return the game in the case of physical copies, or had their digital copy. removed from their console software library.

A customer who bought the Cyberpunk 2077 Collector’s Edition for $ 250 said, “I was surprised I didn’t need to [send it back]. So I still have everything. As a customer, I think they have “done some good”. Just show proof and we’ll refund your money. “

Another customer who purchased a code for the game through a retailer said: “Strangely, [I] still have access to the game through my xbox it is not showing as revoked even though i sent them the code. I don’t know how it’s going to be in the long run! “

The refund process reportedly said that customers would have to return their copy of the game at some point, so they could still be asked to do so at a later date, although CD Projekt Red did not respond to a request. of Vice’s comment when asked if this policy would be applied.

CD Projekt initially stated that players who wanted a Cyberpunk 2077 refund should contact the company via a special email address by December 21, 2020. Customers who did so were then asked to complete a form and provide a verifiable proof of purchase and proof of game ownership by January 10, although that deadline was subsequently extended to January 31.

However, VGC tested whether the email address ([email protected]) still accepts requests on January 8. While we initially received a response stating that submissions were closed, we received a follow-up email on January 18 asking us to complete the refund form.

“Once you’ve completed and submitted the form, we’ll get back to you with more details on the process in January and February 2021, depending on when the completed form was sent,” he says.

Retailers started slashing Cyberpunk 2077 a little over a month after its release, with Best Buy recently offering the PS4 and Xbox One versions for $ 29.99, up from $ 59.99 at launch.