DoorDash details the new failover policy after the game



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DoorDash finally lays out in detail the changes to its controversial tipping policy, a month after the company's CEO promised an update in response to widespread reaction.

Since 2017, DoorDash has sometimes taken the advice of a client and used it to cover the base salary of that customer's delivery person. This practice has caused some customers to feel fooled to charge the deliverymen instead of simply offering them an exceptional bonus. Last month,

a New York Times report

once again, put the question in the honor. In response, CEO and co-founder Tony Xu said the company would change its policy in the future,

teasing shots

share more information "in the coming days".

In one

blog article

On Thursday, Xu said the minimum base salary offered by DoorDash to its deliverymen – called "Dashers" – will increase from $ 1 to $ 2, with a potential up to $ 10, depending on the "duration, distance and desirability "estimated from a delivery job. The company also said that all tips would be added to the base salary.

However, delivery men will not be able to see the breakdown of rates per mile per minute included in their base salary, according to a spokesman for DoorDash.

"The decision to change our model was difficult," Xu said. "Initially, we resisted the change, even in the face of public pressure, because we built our model in direct response to Dashers' reactions."

In another shift, DoorDash will soon give customers the option of tipping before and after delivery rather than just before. These changes should take place next month.

"According to our new model, Dashers will earn on average more money, both from DoorDash and generally," said Xu, noting that DoorDash planned to work with an independent third party to ensure that it was case.

The absence of breakdowns per thousand per minute has, however, made some skeptics.

"It's hard to be too confident in an updated black-box pay model that lacks transparency, workers need to know why they are paid what they are paid for – and do not offer only $ 2 per job, "said Working Washington. , a Seattle-based workers' rights organization, in a statement. The group called DoorDash

tipping policy in February

.

There have been grievances, among other things, growing opposition to demand-driven companies over workers' compensation. Uber and Lyft, which went public earlier this year, have both attended coordinated events in several cities before they went public. The protesters argued that they deserved reasonable incomes, job security and regulated tariffs, among other demands.

Workers in demand businesses such as Uber, Lyft, DoorDash and Postmates are generally classified as independent contractors. This status means that they do not enjoy the same rights as employees, such as minimum wage, overtime, workers' compensation, unemployment insurance, paid sick leave or the expenses related to employment.

Like DoorDash, Instacart also had a controversial tipping policy, but agreed to make some changes in February in response to growing criticism. CEO, Apoorva Mehta, said that starting the grocery delivery on demand will no longer reduce the amount of his contribution to the base salary of workers according to the size of their tips. He also said that the company would reimburse the workers affected by this practice.

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