DOT inflicts $ 750,000 on Delta for long delays on the tarmac


However, on the sum of 750 000 USD, the Altinga-based company Delta is credited with 450 000 USD for the compensation granted to the passengers stuck on the tarmac and for the costs borne by the airline for the establishment of a backup data center, an automated parking guidance system and jet bridge positioning. This ultimately means that the airline will have to pay a $ 300,000 fine.

The penalty is 11 delays of more than three hours on the tarmac. This includes delays on the tarmac at Hartsfield-Jackson International Airport during a Delta computer outage on January 29, 2017, a snowstorm on December 8, 2017 and an accident. Ice storm in Kansas City on February 20, 2018.

Delta on Thursday issued a statement in which it said "reiterate its apology to customers delayed by extenuating circumstances," and said: "Immediately following the episodes described in 2017 and 2018, Delta has provided customers with substantial compensation for delays, including cash refunds, SkyMiles and vouchers for future trips. The airline said it "had already implemented key learnings" and had added deicing capacity in its hub in Atlanta.

About the author

Kelly Yamanouchi

Kelly Yamanouchi

The business reporter Kelly Yamanouchi covers the airlines and the airport.

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