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ESPN Plus says it will issue partial refunds to customers who paid for a UFC pay-per-view event on Saturday only to experience technical issues.
Conor McGregor vs. Dustin Poirier was the flagship game on the main card of UFC 257, which was scheduled to start around 10 p.m. ET on Saturday. To watch, ESPN Plus subscribers, who pay $ 59.99 per year for the streaming service, also paid $ 69.99 for Saturday’s event. But US users began reporting a power outage on the ESPN Plus app on Saturday night that lasted through some of the previous fights on the main map.
A spokesperson for Disney, which owns ESPN, said in an email to The edge Sunday that the company was “aware that a technical issue prevented some users from accessing the first part of the ESPN + pay-per-view event, and we apologize for the experience. We worked as quickly as possible to identify and resolve the issue. ”
The spokesperson did not say what the specific issue was, but it did affect some users in the western United States and was resolved at 11 p.m. ET, the company said, in time to see the fights. signatures. Users were affected from a few minutes to over an hour.
The company says it will offer partial refunds to users affected by the outage. Customers who paid for the fight through a third-party platform like Apple, Roku, Google, or Amazon will need to request a refund from the platform, but Disney / ESPN says it will work with those companies on the refund process.
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