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CANTON, Mbad. – Dunkin's regular customers' donuts have been informed of a security breach exposing some of their personal information, according to a statement from the company based in Canton.
The company said that "third parties had obtained the user names and pbadwords" from members of DD Perks.
Some reusable card account numbers have been exposed. The company has therefore announced that it has already made efforts to replace "stored value cards" with new numbers.
The company sent the following information:
What happened?
On October 31, 2018, one of our security solution providers learned that a third party could have
Attempted to log into your DD Perks account. We believe that these thirds got
Usernames and pbadwords from security breaches of other companies. These people then used
User names and pbadwords to try to penetrate various online accounts on the Internet. Our
security provider has successfully stopped most of these attempts, but it is possible that these
third parties may have successfully logged in to your DD Perks account if you used your DD
The Perks username and pbadword for accounts not related to Dunkin '.
What information was involved?
The information in question depends on what you had in your DD Perks account.
The information that these third parties may have access to include:
- Your first name and last name,
- Email address (username) and
- Your 16-digit DD Perks account number and your QR Perks QR code
What we do
We immediately launched an internal investigation and collaborate with our security department.
provider to remedy this event and to prevent this type of event from happening again.
As you already know, we forced a pbadword reset that required all potentially impacted DDs.
Perks account holders must log out and log back in to their account with the help of a new pbadword. We have also
have taken steps to replace the DD Perks stored value cards with a new account number, but
keeping the same value as before on these cards. We also reported the incident
to law enforcement and cooperate with them to help identify and apprehend
third parties responsible for this incident.
What you can do
As always, we highly recommend our customers to create unique pbadwords for their DD benefits.
personal accounts and do not reuse pbadwords used for their other non-linked online accounts. In addition,
Please find attached "Identity Theft Protection Information". It includes the steps you can take to help
protect yourself against identity theft.
For more information
If you have any questions or concerns, please refer to dunkindonuts.com or call Customer Service at 800.
447-0013 during the following hours: Monday – Friday between 7 am and 7 pm Eastern Time.
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© 2018 Cox Media Group.
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