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The Jomo Kenyatta International Airport (JKIA) was rated Best Airport in Africa and ranked 38th globally, according to a new survey by airline flight compensation company AirHelp.
The ranking was based on three factors: time performance, quality of service (a combination of public reviews of reliable sites worldwide) and a claims processing score (which reflects the way a company deals with customer complaints).
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An aerial view of JKIA (Courtesy)
JKIA scored a total of 7.9 out of 10; 8.3 for the quality of the service, and 9.3 for the feelings of the pbadengers.
This year's rating is an improvement over 2017, when the airport recorded an overall performance of 7.1%.
AirHelp examined data from December 22, 2017 to March 20, 2018, considering delayed and canceled flights, public reviews of reliable sources and badysis of social media sentiments.
Jonny Andersen, general manager of the Kenya Airports Authority (KAA), hailed the upgraded rankings. wake of major modernization works underway at the airport
Addis Ababa
"The airport JKIA has earned its position as the aviation hub for the region and the mainland. As the main gateway to the country, the continuous improvement of service standards will help us regain our position as the continent's leading tourist destination, "said Andersen. The airport of Ababa that dominated the continent in 2017 but is missing from this year's list. (Courtesy)
JKIA has weakened its African counterparts, including the Addis Ababa airport in Ethiopia, which overran the mainland in 2017.
Qatar's Hamad International Airport has placed Singapore Changi airport ranked first 8.7 score
AirHelp, a technology company founded in 2013, provides legal services to airline pbadengers who have experienced a flight cancellation, delay or overbooking during their flights. travel to or from the European Union. The company introduced the filing system in 2015.
