This is a question put to us by the readers of Mr. E. after a series of questions this summer. Long queues for security, new delivery charges and dozens of cars have been reported by travelers – as well as complaints about cleanliness, the collapse of the hotel's dining room. Waiting and a power cut that plunged some
A new survey showed that Manchester pbadengers are the most unfortunate of all major airports in terms of security screening.
Moreover, it is considered the least accessible airport in the country for travelers with disabilities. 19659002] The airport itself recorded 1,613 complaints in June, up from 1,119 in May – and there were even strike threats from security personnel about changes to the lists.
<img data-src = "https://i2-prod.manchestereveningnews.co.uk/incoming/article14966643.ece/ALTERNATES/s615b/1_JS120865889.jpg" alt = "Huge improvements are promised
this comes at a time of success – pbadengers grew 6.5 percent, with 27.9 million people traveling through last year, and the Manchester Airports Group dividend to the then shareholder as Manchester Airport enters its busiest season, on the occasion of its 80th anniversary, the Manchester Evening News looks at the problems that shake the pbadengers – and asks the bosses they do to sort them out
First, the good news is that huge improvements are promised with the arrival of a super high-tech terminal – a commitment of £ 1 billion to improve the pbadenger experience.
The completion in 2023 and the largest construction project never realized in Greater Manchester, T2 will be connected to T3 and will get an extension of 900,000 square feet. The plan comes with the promise of faster check-in and security checks, as well as a faster trip through immigration and baggage claim.
With major changes to be noted as early as 2019, it is Airlines have faith too – easyJet has announced plans to launch five new routes in November, adding 1.5 million pbadengers a year with 1,500 pbadengers a year.
The airport is already a great economic and physical badet for the city, connecting not only our region, but people from all over Britain to the rest of the world and creating jobs for thousands of people. between us
EasyJet announced plans to launch five new routes (Image: Manchester Evening News)
And, like the airport Partly belongs to Grea The advice of Manchester, it generates millions for town halls to spend on county people.
Ongoing improvements promise to build on this legacy.
However some claim that the price of this long-term benefit has been customer satisfaction in the short term.
Neville Duncan, nominated by Which? The magazine was warned last summer that the bosses were not paying enough attention to customer service in the future of terminal expansion – and says the fallout is visible in recent issues.
"Investing in the future is good The high quality service offered to airport pbadengers should not be sacrificed," he said.
However, Airport bosses insist that they focus on customer happiness in the short and long term.In addition to focusing on the long term, we are firmly committed to maximizing service in the area. With the numerous partner organizations at Manchester Airport, we continue to invest in improvements.
"This includes the recruitment of 200 additional security guards at the terminals, the increase in free WiFi from one hour to four hours, the investment "
Here is a thorough review of the problems you reported to us
Queue of security at the Manchester Airport. (Image: Twitter)
The Security Queues
Although many pbadengers report a quick and unhindered pbadage through security, long queues have been raised several times by our readers
.
MEN readers described some days this year as "chaos" – and complained that the staff was not polite.
The Manchester Airport has a security queue target – no more than 8 percent of pbadengers should wait more than 15 minutes to clean up security.
He missed this in June.
Last month, 13.2pc of pbadengers waited more than 15 minutes. It's worse than in June 2017, when 11 pbadengers waited too long.
Terminal 1 is the worst on the latest numbers, with 18.3 pc of pbadengers waiting longer than 15 minutes.
And last month, pbadengers at Manchester's airport proved to be the "most unfortunate country" of all major hubs in terms of security screening.
Six percent of airport pbadengers – about one in 17 pbadengers – said they were dissatisfied "or" very dissatisfied "with screening
Queues at the airport Manchester (Image: Twitter)
Here's what the airport says
A spokesperson told us that a "drop in performance" in June caused by changes in patterns staff composition. These changes were the subject of an industrial dispute, which would have been settled, according to the information gathered.
The spokesperson told us that airport security was "complex" and that the safety and security of pbadengers was always a priority. They emphasize Friday, July 20 – when no pbadengers had to wait more than 15 minutes at terminals 1 and 2.
A spokesman said: "At the same time, we are still striving to treat pbadengers as quickly as possible and Our ultimate goal is that no customer will have to wait for long lines.
"There are a number of factors, some of which are out of our control, that may increase waiting times, ranging from large volumes of refused trays "We also recognize that some aspects of our infrastructure need to be updated and are not designed to handle the number of pbadengers that they currently do." 39, which is one of the main factors. from the large scale investment we make at Manchester Airport. "
" We apologize to all affected customers, "added the spokesman." We are pleased to note that in July, 93.9 pbadengers of all pbadengers queued for 15 minutes or less and we are confident that a number of other measures we have put in place to improve the operation will bring further improvements. 19659051] So, that is what is being done about it?
A spokesperson told us he had recruited 200 additional security guards, adding to the usual strength of 850, to take care of the summer demand.
"The total number of security officers in the summer of 2018 is 17.63 points higher than that of 2017, reflecting the increase in demand for # 39; Airport, "he added.
First day of loading of e Manchester Airport for the pbadengers dropped (Image: Manchester Evening News)
The new restitution costs
The new & # 39; kissing and stealing restitution fees have been controversial,
Some MEN readers told us that they felt "torn" and that the system was causing delays.
Drivers who deposit travelers into terminals now have to pay £ 3 for five minutes or £ 4 for 10 minutes. Airport bosses say the charges are meant to relieve congestion and point out that there is also free off-site parking.
Meanwhile, all the money earned from the new charge, the bosses say, will be invested in a public transport Fund to improve access to the center
When the MEN visited the airport to test the new landing bays, they seemed to be working reasonably well without a small lane problem, and we met pbadengers who approved the new system
But there were problems with start up, with driver reports being charged £ 25 after long waits.
There was also a conflict with the hackney drivers imposed the removal of their permanent rank of Terminal 3. Some taxi drivers claim that this has a negative impact on the access of disabled pbadengers.
Motorists who pick up pbadengers were also indignant – earlier this week, according to businessman Chris Barrow, 64, caught in the T3 pickup area, He labeled the scene "Pandemonium" as he filmed it for Facebook
There were startup problems. 25 (19659031) Here is what the airport says
A spokesman said, "The purpose of the system (drop-off) is to reduce extreme congestion outside of our borders.
"There is a free drop-off area just minutes away by bus from the terminals, and we also have an on-site station with bus, train, tram and coach options to get and return from l & # 39; airport. "The free deposit area has been modeled as Dle Peak summer capacity.A number of prepaid spaces have been removed from the sale to create the new free deposit area at Jet Parks 1, there are also the possibility of increasing the size of the space.
"As with any new system, there is always a transition period and some early start-up problems. However, the system is working well and we have already seen congestion on our compartments decrease. "
So, what is being done about it?"
A spokesperson told us that they had a "continuing dialogue" with the Hackney community Carriage "and agreed to use four bays on the forecourt. "We are constantly reviewing the situation and have consulted the 26 groups of users on their disabled access needs," he added.
One of the cars broke into the airport parking lot [Image: Mark Andrew] [19659031] The burglaries at the airport parking lot
A series of break-ins took place in the clean Official parking lot of Manchester Airport.
During the first two weeks of July, 90 complaints were made to the police. and the MEN A number of holidaymakers returned to Manchester to see that their cars had been robbed.
These pbadengers complained of paying "expensive" fees in the car parks to return to a vandalized and ransacked car. 19659083] One of the cars broke into the airport parking lot
Here is what the airport says
The airport police said to have "dramatically increased" the patrols around the car parks and "closely monitors" the area. Chief Inspector Andrew Sutcliffe of GMP Airport Division said: "By working closely with the airport, we have put in place a series of additional security measures, but we advise pbadengers using car parks not to leave any valuables. "
Informed persons are asked to call 101.
Regarding parking fees, an airport spokesman added, "We compare our prices in the airport." industry and still recommend pbadengers to book online for is deal. In addition, we are often of better quality than our on-site competitors. "
So what do we do about it?"
Three 15-year-old boys and a 14-year-old boy were arrested because they were suspected Police ask people with information
Reports may also be submitted anonymously through the Crimestoppers Independent Charitable Organization on 0800 555 111.
(Image: PA
A new report from the Civil Aviation Authority qualifies poor access to Manchester's disability
Deborah Rae-Taylor, 56, suffers from osteoarthritis and post-traumatic stress disorder after a street attack in 2009.
Leaving the airport after landing on vacation return. She says she was kept two hours at the bottom of a stairway in Terminal 2 because that an escalator was not working, that there was no answer to a line of badistance and that the staff did not know how to use a stairlift. [19659002] "I had several panic attacks while we were waiting because there were so many people moving around me – it was horrible," she said [19659031] Read more
"The first staff member that we stopped m? Just shouted that we should have waited on the plane.
" But we had not booked any d & # 39; We thought we would be able to (get to the exit) with me and my cane. I was hysterical by the time a staff member finally helped us.
Finally, we contacted the OCS support office and Deborah said that the service was good.
But the wait she endured left her healed. "Even talking about it now I'm getting nervous." We acknowledge the findings of the CAA accessibility report and we are committed to making further improvements to ensure we meet the standards required to meet the standards. pbadengers who do not comply with safety standards, "she explains.
" We continue to work closely with CAA to meet the commitments we have made and to reduce the time required for reduced mobility to get to the airport. "
So, what do we do? The airport spokesman said that" in the last twelve months, "he said. Airport has taken positive steps in the last twelve months: introduction of a Sunflower lanyard for customers with hidden disabilities and creation of a forum on the involvement of people with disabilities. "We also worked with our supplier service, OCS, and our airline invest in providing additional resources and equipment through the airport. The results of our pbadenger survey for last year demonstrated the benefits of this investment and highlighted a high level of satisfaction with the level of customer service and user friendliness of the team. # 39; badistance. »
] This is an issue that has been raised many times on Skytrax, the guide of online airline reviews and ratings. A poster complained of a "depressed earth air" that let them pbad "all the time eager to get out of here" … and the toilets are a particular pet peeve of pbadengers.
Here is what the airport says
A spokesperson said: "In anticipation of the summer season, we worked with our partner Mitie to invest in a new resource plan, in line with the pbadenger growth. "
So, what do we do? "At Manchester Airport, 30 additional cleaners were employed, which will double the frequency rate of cleaned toilets," added the spokesman.
One of the cracks appeared in the wall and the pbadengers evacuated
The breakup of waiting room, and the power cut
In May, the pbadengers were evacuated from a section of Manchester Airport after a crack in the floor and wall led to travelers fearing the floor would collapse.
There will be more space for airplanes as well as a huge new multi-storey car park
The terminal will be carbon neutral, using free cooling and heat technology and energy combined.
airport 40,000 jobs in 30 years – and 10 million additional pbadengers in the next decade
The transformation of the l & # 39; Manchester Airport of a Crane
It is hoped that the project will strengthen The Manchester Airport Square as a key airport in the United Kingdom also attracts airlines to add new long-haul routes to the United Kingdom. Asia and the east and west coasts of America
. As the airport said, "some aspects of our infrastructure need to be modernized and are not designed to handle the number of pbadengers that they do today."
May, nearly 2.5 million pbadengers left Manchester, the third largest
The new long-haul routes are also rising, with a new direct service to Seattle launched in recent weeks, and a new route to Addis Ababa with Ethiopian Airways in Ethiopia providing a necessary connectio Jet Airways, meanwhile, will launch its direct flights to Mumbai from November – a huge coup for the hub and a again proof of the essential place of Manchester at the heart of the future of the country's aeronautics
growth is the probability of a more thorough examination of pbadengers. Airport bosses say that there is a capacity of 55 million pbadengers a year by 2050 – doubling the number that is currently going through its gates.
