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The European Consumers’ Organization (BEUC) calls on the European Commission to investigate complaints about Nintendo’s Joy-Con drift. The BEUC Group represents more than 40 consumer organizations across the European Union and the umbrella organization claims to have received nearly 25,000 complaints from consumers across Europe regarding faulty Joy-Con controllers.
“According to consumer testimonials, in 88% of cases, game controllers broke during the first two years of use,” explains BEUC (via Eurogamer). The group has now filed a complaint with the European Commission, saying Nintendo was involved in premature obsolescence and “misleading omissions of key consumer information”.
Nintendo Switch owners have been reporting issues with the console’s removable Joy-Con controllers since its launch almost four years ago. Most of the reports have focused on strange joystick drift issues that create bogus inputs. Nintendo will repair drifting Joy-Con controllers for free, but even updated Switch models are having issues.
“BEUC and its members are very concerned that Nintendo continues to sell a product that has been continually reported to Nintendo and in the media by consumers as a premature failure,” said Ursula Pachl, Deputy CEO of BEUC, in a letter to the European Commission. “Product obsolescence means that consumers often have to purchase a new set of game controllers after a short period of time, also due to the disproportionate costs and practical burdens that consumers would face when trying to perform games. repairs.”
The European Commission will now have to decide whether or not to open a formal investigation into the Joy-Con drift issues. Nintendo is also facing two potential class actions. One was filed by the law firm Chimicles Schwartz Kriner & Donaldson-Smith in 2019, and a second was filed in California on the same issue in October 2020.
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