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On Tuesday, Salesforce CEO Marc Benioff tore up social media companies, including Facebook, for failing to address disinformation on their platforms.
In an interview with CNBC’s Jim Cramer on “Mad Money,” Benioff said that while Facebook’s business has continued to perform well despite a series of scandals in recent years, it has resulted in high societal costs.
“When we look at the pandemic that we are going through, when we look at the problems in our political process that we are going through … it is the disinformation and mistrust that has been sown by social networks like Facebook that we need to keep our eye on,” said Benioff.
“It may not have cost them… but it has cost us all,” added the billionaire tech entrepreneur. “At some point, someone is going to say, ‘Wow. This is the source of many of these problems. “You look at what is happening during the pandemic and the amount of information that is just plain bogus in there, it has to stop.”
Benioff has not shied away from criticizing Facebook in the past, including in 2018 when he suggested the company’s platform was addictive and damaging to society. “Facebook is the new cigarette,” he said at the time.
Benioff’s comments on Tuesday follow a series of revelations in the Wall Street Journal that shed light on how Facebook has repeatedly elevated its profits at the expense of the health and safety of its users. Facebook rejected this report and the newspaper publication of a “distortion of our work and a challenge to the motives of the company”.
Benioff referred to recent Wall Street Journal articles and said he thought it was clear that at Facebook “trust is not their highest value.”
“I believe in redemption and I believe in forgiveness. I hope someday they will make the change, but today, wow. It is just unacceptable to see this kind of behavior in such a big and important company. like that one, ”Benioff said. .
Facebook did not immediately respond to CNBC’s request for comment on Benioff’s comments.
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