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After months of waiting for the arrival of his Olivia Rodrigo merchandise, Alex Hudome said opening the package was “brutal”.
In a video she took of herself unpacking the order, Hudome, 23, looks visibly confused. She said she ordered a white crop top from the “Driver’s License” performer. Instead, she was given a black long-sleeved T-shirt.
“They sent me the wrong one,” said Hudome, putting his hand over his mouth, “They sent me the wrong item.… This is not what I ordered.”
Hudome is among a crowd of Rodrigo fans who say the merchandise they ordered in May is either bad or a different style or quality than what was advertised on the singer’s website. Social media posts show shirts advertised as crop tops entering as long, unflattering tank tops; T-shirts advertised as high quality and comfortably worn have been received looking nothing like their image; beaded bracelets supposed to read “Sour”, the name of Rodrigo’s album, are said to have been received misspelled; the images printed on the T-shirts are confusing and almost indistinguishable.
“I was so excited.… The idea was that I was going to be able to wear them in the summer even if they arrived in July or August, but the shirt I got was a black long-sleeved shirt that I had. haven’t ordered and can’t wear it for a few more months, ”Hudome told NBC News.
Hudome also ordered a pair of shorts, advertised as loose basketball shorts ending just above the knee. Instead, she was given a pair of tight, short black shorts.
“I wouldn’t have ordered the shorts if I had known they were going to be short shorts. These are booty shorts,” Hudome said. “This is not my order.”
The irony that Rodrigo’s merchandise is unappealing and inferior in quality to its Gen Z audience is doubly cruel as the singer is a style icon for Zoomers, paving the way for some of the trends in the genre. hottest Y2K fashion, such as bucket hats and pearl jewelry.
On TikTok, the hashtag “#OliviaRodrigoMerch” has been viewed over 15 million times, although not all videos using this tag speak negatively about Rodrigo’s articles.
Anna Bahn, 24, of Pennsylvania, ordered a white bob with the lyrics to the song “It’s brutal out here” embroidered on the front.
“I opened it and saw all the seams come out,” she said.
Bahn said she got a refund, but said she was so disappointed with the hat that she tweeted on this subject. Soon she received responses and direct messages from other fans saying they had had similar issues.
“It’s been about a week since I’ve had it, and I haven’t even put it on my head because I was so disappointed with it,” Bahn said. “I try it on and it’s so tight on my head.”
Bahn and other fans who spoke to NBC News said they generally expected the merchandise to take a while to arrive – whether they order from Taylor Swift, Ariana Grande or Lady Gaga. They said they are happy to wait for months as long as the quality of the products is good.
The pandemic has also disrupted the timing of some deliveries, forcing customers to wait even longer for their packages.
The fans are so frustrated, some noting that celebrities and influencers who received merchandise early got better quality items that looked closer to what was advertised, which many tweeted that they had canceled their orders.
Still, there are also fans who seem perfectly happy with their items, based on what they’ve purchased. Several articles on those who bought sweaters from Rodrigo’s store said they liked what they received.
Fans also quickly noted that Rodrigo herself had not made the merchandise and said their anger was not directed at her, but rather at her team. Some say it would be nice if Rodrigo tackled the quality issue, but they really want his customer service team to work with disappointed buyers.
Representatives for Rodrigo did not immediately respond to a request for comment.
While dissatisfied with the merchandise, fans said they would be willing to buy it again if the quality improved and the issue certainly wouldn’t change their listening habits.
“I’m still going to listen to her music everyday. It hasn’t changed my perspective on her, but it mostly makes me sad for her,” Hudome said. “I feel bad that it fell on his shoulders.”
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