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CAMPBELL, California (KGO / CNN) – A Californian deaf woman asks Jack in the Box to train her employees, including the CEO, in the culture of the deaf, after claiming to have been discriminated against while driving.
ReVae Arnaud-Jensen says that she was discriminated against because she was deaf and that she wanted to order at the Jack in the Box collection window, instead of the loudspeaker. direct control speaker. (Source: KGO / CNN)
ReVae Arnaud-Jensen, a single mother of three, visited a Jack in the Box in Campbell, California, early in the morning of August 31st. She and her son were trying to control their driving, but -Jensen is deaf, she can not use the speaker.
However, she can read on the lips and intends to order at the pickup window.
When she went to the window to explain, Arnaud-Jensen said that the man behind the counter had refused his service. In addition, a video of the incident shows the worker screaming and even making fun of her.
Arnaud-Jensen remained there for two hours and never received his order. She says that this kind of discrimination happens to her almost every day.
"I was just fed up, the constant, you know, tells us to leave, while access to equality should be equal," she said. "It has to stop, it's very common everywhere, it has to stop, we're in 2019. I'm fighting for equal access, and I feel very bad, I feel it was my fault. . "
Arnaud-Jensen said that he spoke to the store manager and learned that the employee had been fired. Even in this case, she intends to stay firm and take legal action.
"Things have been done to us, not OK, I will fight for it, for everyone in the community.It is for you guys, the community, not for me but for them, so that's the best. there is no more suffering for the deaf community, "she says.
Arnaud-Jensen says that it requires, at the very least, that Jack in the Box trains his employees, including the CEO, to understand the deaf culture. She hopes that what happened to her will never happen again.
Jack in the Box handled the incident in a statement.
"We do not tolerate the mistreatment of clients and expect employees to follow all training procedures, be respectful, courteous and accommodating with all guests," reads in part. .
About 40 million people are deaf or hard of hearing in the United States.
Copyright 2019 KGO, Declaration Arnaud-Jensen / Facebook via CNN. All rights reserved.
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