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Google Duplex technology dazzled everyone when it was presented in May . Artificial intelligence had made a call to make an appointment with a hairdresser, bluffing the audience with almost human reactions like a "hum hum" to signify an approval.
But Google Duplex could also be used on the other side of the handset. According to the specialized media The Information companies are testing the voice badistant to optimize their call center services. Google would not participate in these experiments but would be in conversation with at least one major insurance company interested in using the voice badistant in such centers, Gizmodo .
Google does not participate in tests
A spokesperson for Google badured Gizmodo focus on the use of Duplex by citizens and not by companies . "It is designed to work in very specific use cases, and currently we focus on testing with restaurant, hair salon, and vacation bookings with a limited number of trusted testers. we do the experiment properly, and that we adopt a slow and measured approach ", continues the spokesperson.
Google had badured that Duplex would be obliged to appear before any communication because the naturalness of artificial voices can mislead their interlocutor. The Mountain View firm would hit a big blow if it could get into this market. But that would also mean that Google Duplex would replace millions of jobs and that interactions with humans would be severely undermined.
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