Galaxy S10 is selling surprisingly well? I went to T-Mobile and AT & T to find out


Samsung Galaxy S10-plus-review-4.jpg

A box full of enthusiasm?

I was excited.

Someone had actually suggested that a phone was selling better than expected. And when that someone was considered a highly esteemed analyst, Ming-Chi Kuo, I was forced to investigate.

Also: Galaxy S10 comes with a screen protector

Last week, Kuo reportedly sent a note to the investor in which he claimed to have raised by 30% the estimate of his Samsung Galaxy S10 shipments.

Why? Because items such as the phone's ability to charge other phones, its wide range of cameras and its ultrasonic fingerprint reader touched hearts, minds and pockets of the whole world.

So I went to a few stores in the Bay Area to see if they had seen any light from this movement.

First of all, I wandered to a T-Mobile store. I've generally found that T-Mobile has the most refined and talented customer service staff in the last two years.

And my wife still proudly holds her S7. Can I be told something that would surprise him so much that the S10 range has become a must?

T Mobile. It's the 5G, stupid.

I asked one of the T-Mobile vendors what made the S10 alluring. Would he start with the cameras? Or would he go for the democratic charge?

"It's the very first compatible 5G phone," he began.

Also: Gasp! The Galaxy S10 does not have an iPhone style notch


"5G? How long will it take?"

"We'll have to wait until the Sprint merge is over and then we'll have to build more towers, so maybe a year."

An optimist, surely.

"So are you suggesting to my wife to have a phone that will be exciting in a year?"

He smiled, perhaps knowing that he was reflecting the company's line about the merger and its promises of a 5G nirvana.

He quickly slipped into the three cameras at the back of the S10. He did not dwell too much on why one might want all these cameras.

Then he pointed at the screen. "I like the way they have the screen to infinity – it's better than the S9, because if you dropped it, the curved edge would flip over and crack it over." easily."

Not something I had ever envisioned, I admit. But was this phone really all that? It has offered me faster processors and the charm of the democratic charge. He never mentioned the fingerprint sensor.

I felt, however, that he was not himself convinced about the magical powers of the phone, even though he's clearly a very good phone. "I'm still not sure of the pinhole at the top right," he said. "I got used to the hack of Apple."

I asked him what kind of phone he had.

"I've been Android for a very long time, but now I'm on an iPhone 8. The Androids batteries are still wearing out after a year," he said.

He added, "But this S10 should be better, and your wife should be switching from her S7 very soon, because her connection will deteriorate seven to eight months from now."

I asked him if he had seen signs of increased excitement in the S10.

"I sold one for pre-order," he admitted.

AT & T. It's the stupid camera. And did you get DirecTV?

I left in an AT & T store, the place where they already put the 5G on their phone and made T-Mobile laugh.

I am an AT & T customer, but I have enjoyed different levels of service over the years.

I headed to the screen of the S10 and a salesperson immediately approached me. I explained that I thought to convince my wife to get an S10.

Also: Galaxy S10 vs Galaxy S9, S10 Plus, S10E, S10 5G CNET

"Well, you have to show this fantastic white pearl," she says.

"It sounds a little blue," I replied, a little surprised that the color of a phone is important when most people push it into hideous business.

My face clearly did not betray me, while the salesgirl continued, pointing to the S10e: "Unless she likes this rose."

I'm afraid my wife really does not like this rose or any other rose, so I quickly asked what was (if not) wonderful about the phone.

I wanted so much that she shares her enthusiasm for 5G.

Instead, she went for speed and democratic charge. There is something terribly romantic in the fact that, if my wife had an S10, she could charge my iPhone XR at any time. Still, I would not be able to do the same for her.

"Whatever it is, let me ask one of our specialists to give you more details," said the saleswoman.

A very cheerful man, whose opening gambit was quite shocking: "The S10 is way better than the iPhone XS." He pronounced the word Eks-Ess, like many people.

"So, are you going to have one?" I asked.

"No, I have an iPhone, it's too complicated, I've been at Apple since 2008."

I've digested that while he fed me his spiel. He started with the panoply of cameras.

He then started to show me how good they were. Well, he tried. In fact, it has been debated. In the end, he gave up.

"Look, I'm the Apple expert.The Android guy is out there with his clients."

Nevertheless, he persisted. With something of a marginal non-sequitur.

"Do you have DirecTV?" He asked. "We have a really good deal, and if your wife was at AT & T [she’s a Verizon customer]she could get free internet access. "

"For a month, no?"

"No, for life, AT & T just wants his number, so we leave the internet to get it."

This seller demonstrated the ultrasonic fingerprint reader. It did not work, and I'm not sure that he knows how to make it work, but that did not deter him. He reviewed a list of specifications and insisted that they would make my wife happy.

In the end, though, he said: "To be honest, the S10 is the best phone yet, but in six months it will be back to the iPhone. That's what these companies. "

Also:Samsung Galaxy S10 5G: a cheat sheet TechRepublic

I asked him if he had seen unusual excitement with the S10. I hear, I told him, it sells really well.

"Yes, I've read articles about it," he said. "Until now, I've sold one and the Android specialist has sold two."

My visits were, of course, a mere microcosm.

However, neither in the T-Mobile case nor in the AT & T case, the vendors did not prove that they had been removed in an uncontrolled manner. They were all extremely charming, even though AT & T's gentleman was a little too exciting. So excited that he confessed that he had Verizon on his personal phone because the AT & T reception was very bad where he lived.

Maybe Kuo is right. Perhaps in many markets around the world, especially in China, the small touches of the S10 will create a surprising enough excitement to make a difference.

Samsung does not have a lot of time, is not it? Why, the Galaxy Fold revolution begins on April 26th.

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