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Disneyland will allow disappointed Star Wars fans who have had difficulty booking a 4-hour slot at Galaxy's Edge to add visitors to their bookings.
Disneyland has started sending emails to Star Wars fans who have not managed to add more than themselves to their Galaxy's Edge bookings.
"We are addressing all of these guests," said Disneyland Vice President Kris Theiler. "We knew how disappointed they were."
Star Wars fans wishing to visit Galaxy's Edge during the initial "soft opening" period of the new theme land came into effect on May 2 and got all the free bookings available to visitors not staying in one of the Disneyland hotels.
All free bookings available on the Disneyland website for visitors who had not booked a room at the Disneyland Hotel, the Disney Grand Californian or the Disney's Paradise Pier Hotel have "sold out" in less two hours.
Disneyland limits visitor visits with Galaxy's Edge to a 4-hour limit during the initial "soft opening" period, from May 31 to June 23.
Registered guests staying in one of the Disneyland Resort hotels during the 24-day period receive a reservation each for Star Wars: Galaxy's Edge.
Free Galaxy's Edge bookings on May 2nd were for visitors not staying at any of the Disneyland hotels.
On May 2, many fans complained on social media that they could not add friends to their reservation when they had booked their slot for Galaxy's Edger, a prerequisite for admission to the new Star Wars pitch. .
It was easy to scroll through the "more guest" portion of the Disneyland webpage during the rush to secure reservations. The inability to update the number of guests later during the process meant that many disappointed fans ended up with a reservation for themselves.
"One of the things that happened when we opened the booking period was that we had a number of guests who, in the excitement of the booking period, were unable to get the number of guests. reservations they hoped for, "said Theiler. . "They ended up getting one for themselves. They did not see the "more guest" feature. "
Initially, Disneyland allowed visitors who had problems to add an additional visitor to their reservation. The Anaheim amusement park has now started sending emails to visitors, inviting them to add up to five "co-drivers" to their bookings.
"We noticed on your original Star Wars: Galaxy's Edge reservation that you had only booked one guest," says the e-mail message. "For this reason, we want to give you, the main customer, the opportunity to add additional customers to your booking (up to five in total per booking) to reach you on Batuu."
The new Galaxy-themed 14-acre land is located in the village of Black Spire Outpost on Batuu's Star Wars planet.
The emails are sent in batches so that the Galaxy phone operators are not overwhelmed. The number to call to update your reservation: 888-834-9125.
"Because the country is doing so well, we continue to think about how we stifle it," said Theiler.
The policy change does not reopen the door to anyone who has failed to secure a Galaxy's Edge reservation. You must have already made a reservation for one person and have your confirmation number.
READ MORE sure Star Wars: Galaxy's Edge at Disneyland
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