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Each year, parcel services begin to work hard at the beginning of the Christmas season. The fact that this is often done to the dissatisfaction of the customers is as sure as the mulled wine at the Christmas market. The parcels arrive too late, are lost, are delivered to the neighbor who is never there … The color palette of rabies varies from red to dark purple.
The complaint of a user causes a peppery response from DHL
Logistics madness can be on your nerves – not just on the part of customers. This can be read in a dispute on Twitter. The Twitter user "Leon – ShortByte" was not satisfied with his delivery and wrote to "DHL Paket": "What is that crap?" He was waiting for a product he needed, it should arrive today, and then an hour before the scheduled arrival, the email that delivery would be delayed. "If you already have firm dates … you should stick to it," concludes his client on his tweet. This complaint from a customer was followed by the response of a DHL customer service employee who eventually broke his collar. And with his fierce choice of words, no one probably expected:
The only shit here is your scream! "Presumably" (as demonstrated demonstrably and habitually in standard maritime transport) to perceive as "fixed data", already borders much the loss of reality. And now back to mom in the chest! ^ SI #wann?
– DHL package (Package @ DHL) November 28, 2018
The reactions were different. Some Twitter users congratulated the employee on his "first step toward self-liberation". Others were less understanding and demanded the "immediate dismissal of this cheeky clerk". Other companies also participated in the discussion on Twitter with a wink. Thus, "Lieferando" was invited to the "meal of reconciliation" and "Snickers Germany" commented dryly: "Eat Snickers …". When the feed really begins, there are more users behind DHL's angry employee: "So, I order now with DHL ONLY, because at least you get honest feedback," wrote one user on Twitter. Another writes: "An answer could have been more professional, but what you need to listen to is limited, and I sincerely hope that DHL understands this."
"We have already drawn the consequences"
If DHL but the understanding of the staff raised, is debatable. A few hours later, they apologized on Twitter for their colleague's verbal dropout and wrote: "Something is wrong and should not happen this way!" Their reactions are perfectly understandable. "We sincerely apologize! taken consequences ".
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