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A customer complained on Twitter to the DHL parcel service – and got an answer, which had it in itself.
of Ankea Janssen
November 29, 2018, 8:51 pm
Hamburg | In general, companies do everything to satisfy their customers. He says, "The customer is king!" However, an employee of the DHL parcel service provider seems to have lost this mantra for a short time. For: He responded to the complaint of a customer on Twitter impulsively.
But what happened? A young man by the name of Leon had publicly annoyed on his channel that his package was not delivered at the time announced by DHL. "If you have fixed dates, then you should stick to it," he complained and hung a screen shot with DHL's late mail to his message.
Employee gives vent to anger
Leon, who calls himself Youtuber on Twitter, did not have to wait long to get an answer. However, it was not as friendly and professional as it usually is by large companies on their social media channels.
On the contrary: an employee with the abbreviation "SI" left his displeasure and wrote: "The only shit here, it's your Rumgeheule!" Expected "(as it has been demonstrated by us and in the standard shipping is common) as" fixed data "to perceive, borders already much on the loss of reality". And added, "And now, go back to mom's chest!"
After many reactions to the peppery DHL message, Leon again agreed, admitting that he had missed the phrase "presumably" and that he was "just crazy". Above all, he had been shocked by the aggressive reaction of the employee.
DHL is also ashamed of it and again addresses his deceived client: "Something really went wrong and should not happen that way." The company also said that she had already taken steps to remedy this incident. The social media team will probably no longer be able to support said employee, as a company spokesman has told other media outlets.
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Many media reported the incident, while the young man even turned his Twitter account into "private".
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