Rossmann: a customer makes an unusual find in a product – the chain takes the case "very seriously"



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Update:

A man buys food in the pharmacy. What he then noticed when opening the product is unusual.

Burgwedel – A customer bought a package of enerBiO Dinkelkräcker at the Rossmann pharmacy. EnerBiO is a private brand of the company and should represent quality, health and taste. This probably also has also waited for the customer's snacks pack.

In the Rossmann product: production line

But when he opens the package, a bad surprise awaits him: in three crackers is a thick thread of jute or a similar material. The chips are even connected by the wire.

Read also: A man buys his favorite product from Aldi. When he wants to eat it, he makes a disgusting find that will not let him rest.

The man publishes the defective product on the Rossmann Facebook page. He comments on the photo: "Does it have to be like this?" A few hours later, Rossmann is shocked: "Is this a common thread in the product?" Of course, we take this complaint very seriously. "The customer must send the cracker and packaging to Rossmann. He will receive the funds after checking the product.

Rossmann apologizes on Facebook

But it is already too late for that. The man replies, "Yes, I guess it's a string that has not been properly removed." He could not send the product because he had immediately disposed of it.

Then Rossmann apologizes. Messages similar to crackers are not known to the company. It was probably an isolated case.

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