The customer complains to DHL – and gets a clean answer – Panorama

As soon as the "Black Friday" is over, the Christmas season is fast approaching. For parcel delivery, the most stressful period of the year. Complaints are on the agenda.

In order to counter customer dissatisfaction, customer service must push special layers. at DHL The nerves already seem completely empty.

This can be seen on the official twitterParcel service account. Because instead of responding sympathetically to a customer's complaint, he recently greeted an ad that was washed.

DHL on Twitter: "The only shit is your howl!"

True, the fact was that customer reviews are not: "What's that shit? When is waiting for a product you need and first the website is not updated and should be published today, then an hour before the email that delays it .. If you already have firm dates .. If you respect these conditions "(sic!), leave in" Leon " twitter release his frustration.

The response of a social media employee from DHL But then it's something, say, unusual: "The only shit here is your roar!" Presumably "(as demonstrated demonstrably and habitually in standard shipping) to perceive as" fixed data ", already borders a lot on the loss of reality.And now back to mom's chest!", said on the official DHL–twitterAccount, followed by 37,000 people.

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Snickers reacts with humor

The reactions of the Twitter community to the announcement of DHL were not long in coming. "Mega unprofessional, something is not at all a business of this type," writes one. Some people require the dismissal of the employee without notice.

But many also celebrate his reaction as authentic. The social media team of a well-known chocolate bar manufacturer gave both parties a simple tip: "Eat Snickers …". An allusion to Snickers commercials with the slogan "You're not you when you're hungry".

Jan Böhmermann spoils beef

as well Jan Böhmermann was on the DHLDispute carefully. In the next program of the "Neo Magazine Royale" on ZDF (from Thursday in the ZDF-Mediatheque), there should be a contribution.

If the fans can not wait for the news of Beefträger (Florentin Will) …

DHL officially apologizes

DHL In the meantime, she badociated herself with the fierce comments of her colleague twitter apologize: "Something went wrong and should not happen! Your reactions are completely understandable. We sincerely apologize! We have already drawn consequences."

Unlike the claims manager, the parcel service has not yet deleted the tweet.