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The mother of a 10-year-old schoolgirl with Down syndrome claims that her daughter remained in tears when she was not allowed to ride on the trampolines to Flip Out.
Lisa Henry, 29, says her granddaughter, Dana, was devastated when she was told that she could not use the equipment during a family day on the trampoline in Glasgow .
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Mirrorpix
Ms. Henry, from Ayrshire, Scotland, said that she informed staff before the family arrived that her daughter had Down syndrome and asked if she would be allowed to ride trampolines with a companion.
She said Flip Out's employees told her that it would not be a problem and that she had already taken her daughters to the park, reports the Daily Record.
REFUSAL GAME
But when they arrived, Ms. Henry says that a staff member told her that Dana, gymnast of Irvine Newtown gymnastics in North Ayrshire, would not be allowed on the trampolines.
She says she tried talking with the staff about her daughter's health, but had discovered that they were "not at all interested".
The mother of two said that they had been taken to the director's office where they had learned that Dana's Down syndrome meant she could not participate.
Ms. Henry says, "The manager said," Sorry, we notice that your daughter has Down syndrome and the current policy prevents her from participating. "
"While I was standing there, I felt that my heart was torn with my daughter at my feet and she started crying."
People with Down syndrome who wish to participate in the gymnastics must undergo a medical examination and an authorization according to the requirements imposed by the British Gymnastics Association.
CORPORATE POLICY
Ms. Henry claims to have tried to explain that her daughter was already registered and that she was more than able to participate – but the manager still refused to let Dana board the trampolines.
The family members were taken to the reception, where they received a full refund.
Ms. Henry explained that the staff of Flip Out had not been able to resolve the problem since then and said she had to call the company four times before returning to her.
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A Flip Out spokesperson apologized for the "misunderstanding" and pointed out that their policy "follows the advice of the website Down-Syndrome.Org and the British Gymnastics Association, which strongly recommends screening before any activity trampoline for people with Down syndrome ".
They added: "We then need a letter of approval from the general practitioner confirming that the participant is safe to participate in trampoline activities."
Flip Out has been contacted for a comment.
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