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Uber Ghana has asked its customers to check the images and the car number of the drivers before boarding the vehicles.
He clarified that the photos and vehicle numbers appearing on the Uber application when a customer was seeking his services were intended to protect pbadengers at all times and that, therefore, they should not be taken for granted .
"As a user, you must note certain features before you even get in the car. Some of them look at the driver's face and ask him his name, the type of car and the license plate. You should be able to validate them before getting into the car. If any of these things do not match and that a bad person shows up, you should not get in the car and report it to us immediately, "said Uber's executive director for West Africa, Ms. Lola Kbadim, during a media interview. welcome the latest security initiatives in the application.
Security Tool Kits
She mentioned that some security toolkits to protect users and drivers included a security center that allowed users to learn more about security at Uber at a central location of the application, on the background check of drivers and on ways to contact Uber security support. time.
Ms Kbadim stated that there was also an emergency button for drivers that allowed drivers to call a private third party security provider who could send emergency services, as well as security services, if necessary, directly from the application.
Users and drivers can also select up to five friends and family members as trusted contacts to whom they can request to share the details of the trip on the app.
"Safety is at the heart of everything we do at Uber and we are always working to provide a better experience for registered drivers-partners on the application.
"We believe that it is important to work with safety, health and safety experts, as well as with organizations such as Old Mutual, to run workshops offering driver partners relevant and useful security, thus enabling them to make safer decisions before, during and in the future. after each trip.
"As safety is a key pillar for us at Uber, we strive to ensure that driver partners have access to information that improves quality and safety on the road," said Kbadim.
To reduce driver fatigue, she said, the company had features on the app that kept drivers from being on the road for more than 12 hours.
"After 12 hours, we tell our drivers," Take a break from six o'clock please ". It's our commitment to user safety on our platform, "she said.
Integrity
Jessica Poku, campaign manager at Uber, said another feature currently undergoing pilot testing was being tested to protect imposters.
"In real time, he checks who is being driven to check the identity. So we can trigger a random identity check, which forces the partner (the driver) to take a selfie with his phone within a certain time so that we can receive this photo. and compare it to the picture we have on file, "she said.
Return of information
Mr Dominic Dortumor, Uber Ghana's lead team leader, asked the public to comment, saying that it was essential to make the application safer for the public. .
On badual harbadment, Ms. Francesca Uriri, head of communications at Uber West Africa, said the company strongly opposed badual harbadment, whether from drivers or users, and sometimes blocked the perpetrators. .
According to the Uber driver who was arrested in connection with the kidnapping of two Canadian women in Kumasi, she said the police had made it clear that the driver was not a suspect.
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