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Earlier this year, news reports revealed that DoorDash (and others, like Instacart) sometimes lowered delivery payments to customers when customers viewed it, but its payment system did not indicate that it was happening. Last month, he changed the payments to show how much of the "Dashers" revenue came from the company compared to the tips, but she still used the clients' advice to account for a portion of the guaranteed fees that she would otherwise have paid for a delivery, instead of just adding them. at a rate already fixed.
Tonight, after a New York Times A reporter told first-hand what it was like to make food deliveries for DoorDash and UberEats via Bike – and after UberEats sent an email to the customer to tell him that they know where their tips are going – Tony Xu announced his company will change his policy.
Without going into details, which, according to him, will be announced "in the coming days", Xu tweeted about the fact that his company had misunderstood "that some customers who would have tipped would feel that their gratuity did not matter. " So now, "the new model will ensure that Dashers revenue will increase exactly the amount a customer specifies on each order." Or, the way you probably thought the tips worked.
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