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Residents of Tamale Metropolis in the Northern Region are unhappy with what they describe as poor customer service from the Northern Electricity Department (NEDCO), a branch of the Volta River Authority (VRA).
With the resurgence of the novel coronavirus disease (COVID-19) in Ghana, the Ghana Health Service (GHS) has advised against movement and clutter in work environments and public palaces as part of protocols to stem the spread of the dreaded virus.
But customers of the public electricity company have expressed disappointment at having to travel several miles to file complaints and resolve other issues.
According to them, they have yet to visit the offices of the state power company to complain about power issues amid Covid-19.
“We are forced to do it because either there is no answer or the call does not go through at all,” lamented an official and a resident of Changli.
“Imagine having to go to VRA again to report a cable outage in my area when I can call a tech team to fix the problem,” said a TV repairer identified as Afa Baba.
However, some Nyohani business owners in Tamale South have accused VRA customer service of deliberately disconnecting the phone.
They complained about the incessant blackouts and low voltage in the area affecting their business.
They added several complaints to the VRA / NEDCO and the region MP. Lawyer Haruna Iddrisu has fallen on death’s ears.
“If you place a call through their [VRA] customer helplines right now and it’s either not responding or not working at all, ”said Mr. Mohammed, owner of a barber shop.
Meanwhile, efforts to get VRA officials to respond were unsuccessful as of the filing of this report.
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