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AirtelTigo, Glo, MTN and Vodafone have been fined for non-compliance with various quality of service (QoS) requirements.
AirtelTigo must pay the highest amount of GH ¢ 11,635,000, MTF 9,080,000, Vodafone 8,890,000 and GL4,460,000.
READ MORE: NCA condemns 4 telecom operators for 34 million GH ¢ for poor services
However, the Daily Graphic newspaper reports that network operators refused to pay the fine and decided to challenge the decision by seeking compensation from the Electronic Communications Tribunal.
Citing industry sources, the newspaper reports that the telecommunications companies did not fully understand the action taken by the NCA and so they were determined to better understand and give a clearer picture of the action before they move on to the next. action.
In its corporate statement, the NCA stated that it noted as part of its regular QoS monitoring in the first quarter of 2018 that violations had been committed with respect to the Key Performance Indicators (Licenses Key Performance Indicators). .
Quality of service monitoring was performed in all MNOs. The MNOs of the Greater Accra, East, West and North regions, as well as two districts in the Ashanti region, were the first phase of an exercise. nationwide monitoring.
After the findings, NCA held merger meetings with the four mobile network operators. They had three months ending August 21, 2018 to remedy the detected offenses.
At the end of the deadline, the CNA conducted a follow-up check to determine if the recorded breaches of quality of service had been resolved.
READ MORE: Telecom Operators Increase the Cost of Voice Calls
But according to network operators, while believing, as telephone companies, that the service offered to consumers could be disrupted, a number of factors also caused these disturbances and the "NCA is aware of this".
They mentioned some of the disruptions due to optical fiber cuts made by some road contractors all over the country and the theft of cables, among other things, and indicated that "under no circumstances did we have the intention to disrupt the services provided to our customers ".
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