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The pbadengers recounted their "escape from hell" after an aircraft was immobilized on the tarmac at -19 ° C for more than 16 hours.
The UA179 flight from United Airlines between Newark and Hong Kong was rerouted Saturday in Goose Bay, Canada, due to a medical emergency, before being stuck at the airport when a door was opened. The plane is stuck.
The pbadengers recounted how they had been left in the plane during freezing weather, with one of them saying that the plane was "short of food".
Sonjay Dutterson wrote on Twitter: "A medical emergency hijacked my plane. Land at Goose Bay Canada, where it's -20. A door has broken, I can not repair and wait for the rescue in the last 10 hours while I sit there on a track in the middle of nowhere in Canada.
"We need help United."
The pbadenger was taken from the plane for medical treatment, but a problem with one of the aircraft doors appeared.
According to a United spokesperson, the aircraft door could not close because it was likely freezing in freezing weather.
Pbadengers were not initially allowed to fly because there were no customs personnel at the airport. However, with time, they were allowed to stretch their legs in a small space, 20 people at a time.
Goose Bay officials brought snacks and Tim Hortons water for the pbadengers, as well as baby diapers during the flight.
United Airlines was forced to send a rescue aircraft to transfer pbadengers to Newark.
Rebecca Ausseil, a pbadenger, writes on Twitter: "It's been 8 hours that we are stuck on the tarmac of the valley of the Goose. 5 hours ago, we were told that a rescue plane was en route from Newark to save us. Five minutes ago, we were told that the emergency aircraft had not left yet. "
A spokeswoman for the airline told Global News that United had done "everything possible" to ensure pbadenger comfort.
She added that pbadengers will be greeted on arrival with compensation including refunds and vouchers.
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