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Reverse ferret. Several months after Gartner researchers confirmed that a tiny proportion of CIOs were launching AI into the wild, the latest survey painted a completely different picture.
Confused? U.S. too. Last June, Gartner found that only 4% of CIOs had invested and deployed AI, the latest clothing worn by the emperor in fashion issues. The research revealed that only one IOC had played with it on an experimental basis.
And some 81% of the organizations with whom he spoke have mostly escaped AI technology. The most common use cases were observed in customer engagement scenarios: call center support and digital marketing. Chatbots, in other words.
But in a world away from the feelings expressed with respect to artificial intelligence last summer, Gartner Roday said that AI implementations had increased by 270% over the past four years. years and tripled in the last 12 months.
The search giant has badured us that AI is being deployed in "all sectors" and in a "variety of applications".
"Four years ago, the implementation of AI was rare, only 10% of those responding to the survey said that their organization had deployed it or would do it shortly" said Chris Howard, Gartner's distinguished researcher.
"If you are CIO and your business does not use artificial intelligence, it's highly likely that your competitors will use it and this should be a concern," added Howard today. as part of the first 2019 CIO survey.
He stated that the industry was "entering the field of increased work and decision science with artificial intelligence – what we call" augmented intelligence ". This maturation of AI capabilities, said Howard, was one of the reasons for the jump.
Again, Gartner included chatbots in his AI research and said that more than half of the telephone operators he had spoken to (52%) and more than one-third (38%) of health departments used computer-badisted diagnosis.
In fact, the growth of deployments is such that IT departments are finding it increasingly difficult to acquire artificial intelligence skills, Gartner reported. "To stay ahead, CIOs need to be creative," said Howard. "If there is no AI talent available, another option is to invest in training programs for employees with knowledge of statistics and data management."
Maybe Gartner was wrong in his summary on AI last June. Where the CIOs were. Or both were. Or maybe the 3,000 CIOs in 89 countries that Gartner spoke to for the latest stats were wrong this time around.
In a similar scenario last week, the highly rebaduring consultant, McKinsey, presented his updated view on the blockchain: two years after encouraging reckless abandonment, the authors of the latest report said that "I have not seen it!" there were better alternatives to solve the problems. ®
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