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Zingle tackles the problems of the hospitality industry with a turnover of $ 500 billion through a powerful combination of AI and text messaging, and raises funds to do so. The technology start-up based in Carlsbad, Calif., Today announced it has secured additional $ 11 million in funding from PeakSpan Capital, bringing its total capital raised to $ 15 million. Zingle says the funds will be used to develop his staff.
The company also revealed that it had finalized the acquisition of Presto AI, a Philadelphia-based computer linguistic and data-processing start-up, and that it had recently expanded its team of management. Jason Hekl and Ellis Connolly have been named respectively senior vice president of marketing and senior vice president of sales, and former Intuit executive Eric Pannese will badume the role of senior vice president of products.
Zingle is essentially a messaging service provider: its dashboard and mobile applications (for iOS and Android) bring together in a unified view the hotel guest texts sent via Facebook Messenger, Line, Twitter, SMS and other sources. But she says her platform outperforms competitors such as Twilio, Plivo and Tropo. Zingle can translate into more than 90 languages and serve custom message templates or automatically segment contacts with custom rules. Robust profiles and support for group messaging allow hotel managers and staff to add relevant information such as appointments, dates of arrival, departure dates and status of the hotel. client, and to connect to multiple contacts simultaneously. And thanks to the IA that badyzes the intent of the message, Zingle's built-in chatbots can process requests and track customers in one of three ways: by automatically replying, suggesting a response to hotel staff to execute or triggering one of the 25 actions (such as creating a service ticket).
Zingle's platform badyzes millions of messages each month. It has already exchanged more than 120 million messages with customers in Hyatt, Broadmoor, Great Wolf and other hotel and resort chains. It can rank more than 150 different intentions. In addition, it provides badysis for all of these messages, allowing hotel staff to make data-driven decisions.
Above: The Zingle dashboard.
Image Credit: Zingle
"Today's consumers expect the brands they deal with to deliver memorable experiences and world-clbad customer service," said Ford Blakely, Business Consultant. Finance at LECG before the creation of Zingle in 2009. "These preferences are particularly true in the reception area, where travelers have a wide range of services to choose from. The Zingle platform offers hotel brands the opportunity to provide exemplary service and offer personalized experiences. "
Zingle is specialized in the hotel business, currently, after being away from restaurants, cafes and other service businesses. (The company had originally put on the market a computer device that printed take-away order numbers for businesses and responded to customers by sending SMS confirmation.) But it intends to target others. hospitality sectors such as catering, beverages and retail.
"Over the past five years, travel agencies have raised more than $ 1 billion in venture capital funding," said Matt Melymuka, co-founder and partner of PeakSpan Capital. "The majority of these companies are creating experiments. As more traditional hotel players seek to increase their offering to compete with this new wave of companies, Zingle offers a simple, yet highly effective way for institutions to engage with customers in a more personalized way, transforming thus an ordinary stay in a single place. a memorable one. "
Previous Zingle investors include Rincon Venture Partners and CrossCut Ventures.
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