Here's why Wells Fargo's customers could not get their money

These few days have been strange and painful for some Wells Fargo customers.

A tsunami of problems hit the bank this week, leaving some customers unsure of how to access their money. As a result, an army of Wells Fargo's angry customers resorted to social media to report that her paydays were missing, that she was using debit cards and that she was having problems with applications. mobile banking. Starting Friday morning, after two days of technical problems, the bank said the problem must finally be solved.

On Thursday, a power outage in one of Wells Fargo's main data centers caused a cascade of problems that paralyzed many of the bank's core businesses. The shutdown occurred after the activation of the fire extinguishing systems following Thursday's public service works, but no fire actually occurred, according to the company. When the backup plans for the bank did not work as expected, customers began to see problems.

The most striking complaints concerned customers worried about missing pay days and companies unable to file a payroll. A spokesman for the bank said that all transactions had been processed, but that the bank does not seem to have properly informed customers of the problem. Customer reports suggest that the bank initially struggled to catch up because it had recovered after the power outage and ended up processing batch transactions, causing delays that caught people off guard.

The spokesman said that everything should return to normal as of Friday. A considerable number of complaints, however, continue to be transmitted to social media. Therefore, if you are a Wells Fargo customer and you have problems, we advise you to check back with your account to see if everything is fine now.

Wells Fargo has tried to cope with the wave of complaints by repeatedly apologizing on Twitter:

"As a result of yesterday's system recovery process, some transactions and balances were not visible in online banking or ATMs earlier in the day," the bank told Gizmodo on Friday. "Transactions have been processed normally and customers can use their accounts with confidence. This problem has now been fixed and all transactions are now visible. We record higher volumes than normal, so that there can always be delays in online banking and contact center response times. "

If you work at Wells Fargo and you know the details of the incident inside the company, Gizmodo would like to know: [email protected].