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The Ashanti Regional Strategic Business Unit of the Ghana Electricity Corporation (ECG) has warned the public against the payment of money to anyone for the replacement of their postpaid meters. on prepaid meters.
He stated that meter replacement was free and made by the company at no cost to the customer.
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The unit said it had gathered information that some of the subcontractors hired to replace the company in parts of Kumasi were asking customers for money to buy cables and drivers to replace the meters.
Replacement exercise
The company has intensified its replacement program in Kumasi and hired contractors to carry out the exercise.
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SBU Communications Officer, Mr. Erasmus Kyere Baidoo, said the exercise was going on in Ayigya, Asokwa, Dichemso, Pankrono, Tafo, Buokrom, Krofuom and Yenyawoso, and that it would be forthcoming soon. extended to Moshie Zongo, Agric Nzema, Ashtown, Abuak. and Suame.
The company, he said, had already installed nearly 230,000 prepaid meters in the Kumasi metropolis.
Mr. Baidoo pointed out that it was illegal for any contractor to ask customers to pay money for anything.
According to him, the company bore the cost of replacing the meters and any other equipment and materials needed for replacement.
He called on the public not to hesitate to report anyone who asks for money to pay anything.
Acquisition of meter
Mr. Baidoo however explained that the replacement exercise was different from the acquisition of a new meter and that anyone wishing to acquire a meter or extend the power of his home should do so. the application at the offices of the company and follow the process.
He stated that anyone who pays money to someone outside the office with the intention of acquiring a new meter "does so at his own risk".
Prepaid counters
According to Mr. Baidoo, the replacement of all postpaid meters with prepaid systems was intended to give customers the ability to manage their consumption and also help the company to control the theft.
He added that during the replacement exercise, the meters had been moved from customer premises and installed on the posts or dashboards to prevent customers from tempering themselves and also allow the company to to have unlimited access to the meters whenever the need makes it felt.
He explained that some customers had placed the meters in places inaccessible to the company's staff, making reading of these meters virtually impossible.
Meter recording
Baidoo also called on customers who had their meters replaced not to rush to the company's offices to "register" their meters.
He said that the company's offices had been flooded with customers who were "registering" their meters and that, according to him, they had exerted unbearable pressure on the staff.
According to him, "nothing beats the registration of meters" and explains that after the replacement, "the meters are charged credits between 15 and 30 ¢ GH ¢ for residential customers depending on the type of meter, in order to allow It is time for the company to solve any problem related to the meter thanks to the client management software. "
He added that customers could increase their credits with any supplier and that it was not necessary to go to the company's offices.
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