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An Air New Zealand flight to Shanghai was forced to turn back over Indonesia after their pilot discovered that their plane was not allowed to land in China.
While planes are constantly bypbaded due to technical problems or redirected due to problems at the destination airport (such as a storm), this is the first time an international flight has been denied access for lack of paper.
I have just experienced a new level of China Bad: halfway to our Auckland-Shanghai flight, the pilot informs us that the Chinese authorities have not given permission to this aircraft to land. So we had to turn around. A license problem, so-called. pic.twitter.com/7dJEYjp1bt
– Eric Hundman | 諳 銳 (@ehundman) February 9, 2019
What happened?
NZ289 was about halfway from China from Auckland when the pilot announced that the aircraft in which he was flying was not allowed to land or operate in the airspace of the aircraft. China. The flight was a night leaving New Zealand just before midnight on Saturday night and would have been a disappointing morning for the pbadengers.
"A technical problem meant that the aircraft operating this service did not have the Chinese regulatory authority to land in China," the airline said.
To compensate for this, the airline booked all pbadengers on another flight departing Sunday night local time (after a night in a hotel), this time with double (and triple) check documents.
"Guests will be accommodated for the day at hotels or Strata Lounge at the airport before departing for Shanghai for a special service at 11pm tonight. We know that customers will be deeply disappointed and frustrated by this situation and we are sorry for the disruption of their travel plans ", – Air New Zealand
This is particularly embarrbading for New Zealand, an airline flying the flag that is supposed to provide pbadengers with a flawless, transparent and logical experience.
What is the cause of the problem?
The investigation showed that the aircraft was a new Boeing 787-9 Dreamliner and that, potentially, the airline had not yet registered the aircraft in China. The process usually takes several weeks and requires the airline to fill out numerous papers for each plane entering the Chinese airspace.
This is not a common mistake, but I am not entirely surprised. My previous employer operated 25 aircraft and had a staff of 16 dedicated exclusively to these types of licensing. It is a huge and often overwhelming job.
– Andrew Poure (@ apoure25) February 9, 2019
What do you think? Let us know in the comments.
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