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BY CAR OR Paula Hanson lives, often parked in front of a sheriff's station in Lancaster, Calif., His phone did not stop ringing.
USE OF COMPANIES Autodialers recover their debts because they are inexpensive and easy to use, said Jeff Hansen, an information technology expert. According to Hansen, when he was working in a call center, they dialed more than one million people per hour for less than one cent per call.
But the operation of the technology makes it difficult for consumers to stop calls, he said.
"You receive 10 calls in a day and on the first call, you say," I do not have the money. Stop calling, "but these automated procedures keep people from keeping up to date," he said. "The composer has been busy since the beginning of the day and continues to call you."
Discover employees are developing the right strategy for every person struggling to make payments, said Derek Cuculich, senior director of public relations at the company. "We determine their situation and work with them to find a solution that helps them through difficult times," said Cuculich.
TONYA STEVENS PURCHASED a few items, including a washer and dryer, in 2014 of Conn HomePlus, a chain of furniture stores headquartered in Texas.
She said she made many of her monthly payments, but sent them later that the store wanted. Conn employees called him morning, noon and night, said Stevens, 49. "I received between five and eleven calls a day," she said.
Stevens was pushed to the end, she said, while she was busy with her dying grandmother. "I called them screaming and yelling," Let me bury my grandmother, "she said.
In total, Conn l called over 1,800 times, according to his lawyer.
"As a standard operating procedure, our team complies with all applicable laws and regulations, and only calls on clients with outstanding debt," said Ivette Faulkner, Conn's spokeswoman. "Once the payment is settled, we stop customer calls."
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