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The National Communications Authority (NCA) celebrated the 2019 World Consumer Rights Day (DRC) in four regions with presentation tours under the theme "Empowering and protecting consumers in a smarter market".
The four regions where the celebrations took place include the central, eastern, northern and Volta regions. Each year, the NCA raises awareness of the telecommunications sector to a specific theme related to consumer rights.
This year's theme was an opportunity for the AMF to educate consumers about their rights and educate them about other consumer issues, such as the consumer complaint process, mobile number portability, prevention of mobile money fraud and unsolicited electronic communications.
According to Nana Defie Badu, director of Consumer and Business Services at NCA, consumers would be able to know their rights and responsibilities and also have the right information to make better informed decisions about their telecom products. And services.
She said, "The NCA is not going back on consumer protection. Consumers should know their rights and responsibilities and know the consumer initiatives that the Administration has put in place to build consumer confidence in the industry.
It is at this point that they can demand that these rights be respected. "Our door is always open. If you have problems with your service provider and are not happy with their resolution, simply pick up the phone or knock on our hotel door and we will listen to you. "
She also called on service providers to comply with consumer protection rules and policies and to ensure transparency as well as fair treatment for all consumers.
In Koforidua, the event brought together various consumers with different needs in the Juaben Serwaa market for the celebration. Funny Face, a comedian, animated the show.
He entertained the crowd and engaged him in various fun activities, such as the dance competition, to broadcast the content delivered to the house. AMF staff was waiting to process the complaints presented.
The celebration in Ho began with a band-led band of comedians such as Efo Gasor, a Kumawood actor, and Chilling Mama, a well-known comedian who helped draw a crowd to the Ho Market Top site, where took place the educational session. .
Cape Coast was not left out at this year's celebrations. With the presence of Candyman and Okoto Perry, radio presenter and musician, industry consumers converged on the Kotokuruba market for their own part of education.
At the Lamashegu Market in Tamale, speakers addressed issues that affect consumers of telecommunication services.
The event, attended by all categories of telecommunications service consumers, was welcomed by the president of the Tamale Metropolitan Assembly, some members of the Assembly and representatives of Lamashegu Chieftancy.
A cultural troupe from the Tamale Center for National Culture and a popular comedian / musician, Fante Dokono, were there to bring the crowd to life. Overall, the shows were very educational and successful.
Merchants and commuters who visited the NCA booth in the various locations were trained by the Authority's staff, after which those who were able to answer questions on the topics were given recollections of NCA mark on which the contact details of the Authority were printed.
The Authority hopes that this will enable consumers to quickly call the Authority when their complaints are not satisfactorily resolved by their operators.
Market Scenes Lamashegu, Tamale About World Consumer Rights Day (World Consumer Rights Day) March 15 is World Consumer Rights Day, an annual celebration and solidarity event for the international movement consumers.
It was in 1962 that President John F. Kennedy defined for the first time the definition of consumer rights. WCRD is an opportunity to promote the fundamental rights of all consumers, to demand that these rights be respected and protected, and to protest against market abuse and the social injustices that undermine them.
CMRD was first observed on March 15, 1983, and has since become an important opportunity to mobilize citizen action.
The National Communications Authority (NCA) was created by an Act of Parliament, Law 524 of December 1996, which was repealed and replaced by the National Communications Authority Act, 2008 (Act No. 769).
The Authority is the statutory body mandated to authorize and regulate electronic communication activities and services in the country.
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